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Conversational AI
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Conversational AI
Articles
Customer Communication Strategy: 6 Best Practices
Master the art of customer communication! Discover 6 best practices to enhance your strategy, improve engagement, and build lasting relationships.
Glassix Team
|
26/9/2024
Customer Service Plan: Definition and How-to Guide
Learn how to create an effective customer service plan with our step-by-step guide. Discover key strategies to improve customer satisfaction, streamline processes, and boost loyalty with actionable tips and best practices.
Glassix Team
|
23/9/2024
7 Proven Customer Retention Strategies That Actually Work
Unlock the secrets to keeping your customers loyal and engaged! Explore 7 proven customer retention strategies that work, from personalized experiences to proactive support.
Glassix Team
|
20/9/2024
The Ultimate Guide To Unified Messaging
Discover how to integrate all messaging channels into one platform, boost customer interactions, and streamline your workflow with our Ultimate Guide to Unified Messaging!
Glassix Team
|
18/9/2024
Customer Lifetime Value: What It Is & How To Calculate It
Discover all you need to know about Customer Lifetime Value. From calculation of this metric and how to present it to your team and upper management!
Glassix Team
|
27/8/2024
Chatbot Automation: What Is It And Why Is It Important
What is chatbot automation and why it is crucial for yur business success in 2024 and beyond? Discover use cases + features to help you outperform your competition!
Glassix Team
|
19/8/2024
10 Best Customer Service Chatbots in 2024
Learn how to chose the best customer service chatbot for your org. Our list created especially for pros who're looking to get the most value of their customer service chatbot!
Glassix Team
|
15/8/2024
Maximize ROI from Customer Experience: Proven Strategies to Skyrocket Profits Through Leadership in CX
Unlock the secret to boosting profits through CX leadership! Explore actionable strategies that enhance customer satisfaction and drive financial growth.
Ran Yosef
|
30/7/2024
6 Best Front Alternatives & Competitors: A Detailed Overview
Sick and tired of using Front for customer support? We got your back! Take a deep dive into our detailed overview of the 6 best Front alternatives.
Glassix Team
|
29/7/2024
6 Best Customer Experience Management Tools for 2024
Looking for the best customer experience management software? Your search ends here. Read our detailed analysis and find the best tool!
Glassix Team
|
24/7/2024
Customer Service Automation: 7 Examples + Case Studies
In this blog post, discover 7 examples of customer service automation from some of the world's trusted brands and why they're successful!
Glassix Team
|
15/7/2024
📑 The Ultimate Guide to Responsible AI in Customer Support: 7 Key Transformations
Explore how responsible AI is reshaping customer support. Learn about the 7 key transformations driving ethical and effective AI solutions, ensuring fairness, transparency, and superior customer experiences.
Glassix Team
|
11/7/2024
🔥 6 AI Customer Service Software Solutions for Happier Customers
In our detailed comparison - Discover the best AI customer service software including features, pricing, and real customer reviews!
Glassix Team
|
27/6/2024
⚙️ 6 Best Customer Service Automation Software Solutions for 2024
Discover the leading customer service automation software for 2024! Compare features, pricing, and real customer reviews to choose the best solution for your business needs.
Glassix Team
|
17/6/2024
🤖 AI Customer Service: Use Cases, Examples, Challenges & More
Unlock the potential of AI in customer service! Explore practical use cases, real-world examples, common challenges, and insights on boosting efficiency and satisfaction in our comprehensive guide.
Glassix Team
|
13/6/2024
AI at Full Speed: Driving Stellar Customer Experience in the Rail Industry
Explore how AI is changing rail travel with Glassix—enhancing accessibility, efficiency, and communication for a seamless journey.
Glassix Team
|
5/6/2024
📣 Customer Communication Management (CCM): 7 Best Practices
Discover the essentials of Customer Communication Management (CCM) and 7 best practices. Learn why incorporating CCM into your toolset is crucial for success.
Glassix Team
|
31/5/2024
💬 6 Best Customer Communication Management Software Tools (2024)
Explore the top 6 customer communication management tools of 2024! Enhance efficiency and minimize response time with the best software solutions for businesses.
Glassix Team
|
24/5/2024
Top 12 Customer Service Memes to Brighten Your Day [2024 Edition]
Explore 2024’s funniest Customer Service Memes! From tech support cats to chatbot chuckles, laugh your way through the challenges of customer support with our top picks.
Ran Yosef
|
21/5/2024
Securing Customer Communications: Everything to Know About Our SOC 2 Compliance Report
Discover how our SOC 2 Compliance Report ensures the highest standards of security for customer communications. Learn what it means for your data protection.
Glassix Team
|
13/5/2024
Leading Customer Service Trends in 2024: 5 Ways AI Chatbots Outperform Human Agents
Discover why AI chatbots are revolutionizing customer service in 2024—enhanced 24/7 support, personalized interactions, and significant cost reductions. Got you curious? Check out the full blog post!
Ran Yosef
|
2/5/2024
Thinking of AI for Your Small Biz? Read This Guide First to Avoid Costly Mistakes!
Unveil how AI can transform small businesses: boost efficiency, tailor marketing, and tackle challenges. Discover strategic insights to leverage AI effectively while considering its broader implications.
Ran Yosef
|
22/4/2024
Beyond Rankings: The Role of AI in Crafting SEO Strategies That Elevate Customer Experience
Explore how AI transforms SEO strategies to boost customer experience. From keyword research to content creation, AI enhances site rankings and user satisfaction, providing a comprehensive guide to integrating AI with SEO.
Glassix Team
|
19/4/2024
Boaz Katan's Blueprint: Modular Chatbot Flows for Maximum Flexibility
Explore Glassix's modular chatbot flows: Achieve unmatched flexibility and improve user interactions with our expert chatbot flows guide.
Boaz Katan
|
15/4/2024
AI as a Growth Engine: Overcoming Revenue Roadblocks in High-Growth Industries
AI as a Catalyst for Business Growth Through Stellar CX: Discover how AI enhances customer experiences, boosts efficiency, and drives growth in dynamic industries. Gain expert insights and actionable tips here.
Glassix Team
|
8/4/2024
7 Ways Glassix's Agent to Bot Handoff Revolutionizes Customer Support: Save Costs and Enhance CX
Transform Customer Support: Elevate agent satisfaction & customer experience while slashing costs with Glassix's agent-to-chatbot handoff feature!
Glassix Team
|
29/3/2024
Everything You Need to Know About Omnichannel Chatbots: The Best Guide on The Internet
Transform your business with the ultimate guide to omnichannel chatbots. Master seamless integration across all platforms - WhatsApp, social media, SMS, and more. Increase your revenues with our guide!
Ran Yosef
|
26/3/2024
Master AI-Powered Customer Replies: Ultimate Guide to Enhancing Email & Messaging Responses
Transform your customer support with AI-powered auto suggested replies! Learn how Glassix enables faster, tailored replies across all channels.
Glassix Team
|
19/3/2024
Study - From Browsing to Buying: Boost Your Desktop Conversions by 9.2% with Chatbot Pop-Ups
Transform your site: Increase desktop conversions by 9.2% with proactive chatbot pop-ups. Insights from 700+ companies revealed!
Ran Yosef
|
29/2/2024
The 7 Best Ticketing Systems for Small Business in 2024
Unlock the best customer service solutions for your small business in 2024 with our guide to the top 7 ticketing systems. Features, benefits, and pricing inside!
Glassix Team
|
27/2/2024
Study: E-Commerce Brands Using AI Chatbots on Instant Messaging Channels See 12% CSAT Jump Year Over Year
Glassix study reveals: E-commerce brands using AI chatbots on messaging channels see a 12% jump in satisfaction & 4% in loyalty. Learn how AI transforms customer service.
Glassix Team
|
23/2/2024
10 Best LiveChat Alternatives for Great Sales and Support Teams in 2024
Looking for LiveChat alternatives for 2024? Find the top 10 solutions for stellar sales and support teams in our latest guide. Boost your customer service and sales with the best tools.
Glassix Team
|
22/2/2024
10 Best Help Scout Alternatives for Small Businesses [Features & Prices Included]
Tired of Help Scout price increase? Looking for the best Help Scout alternative and want to find out how easy is it to make the switch? We've got you covered, In this blog post, learn what are the best Help Scout alternatives out there!
Glassix Team
|
20/2/2024
The 6 Best AI-Powered Helpdesk Software Solutions for Small Businesses in 2024
Unlock the future of customer support with the top 6 AI-powered helpdesk solutions for small businesses in 2024. Find the perfect fit to enhance efficiency, personalization, and customer satisfaction.
Ran Yosef
|
20/2/2024
10 Best Freshdesk Alternatives & Competitors [Robust & Easy to Use] [2024]
Discover the top 10 Freshdesk alternatives for 2024. Our guide features robust and easy-to-use solutions to streamline your customer support efforts. Don't miss out on finding the perfect fit for your business!
Glassix Team
|
15/2/2024
Glassix Study Shows: AI Chatbots Enhance Conversion by 23% and Resolve Issues 18% Faster with 71% Success
Unlock the power of AI in CX: Glassix reveals chatbots enhance conversions by 23%, resolve 18% faster, and achieve 71% success. Dive into our study for cutting-edge insights and trends in AI-driven customer experience.
Glassix Team
|
6/2/2024
Crafting Engaging Conversational Flows for Your WhatsApp AI Chatbot - 5 Stellar Tips
Unveil 5 expert tips for crafting engaging conversational flows. Transform your 'Meh' chatbot into a captivating conversationalist with AI. Check out our expert insights for creating a stellar AI WhatsApp chatbot!
Glassix Team
|
2/2/2024
10 Best Visual Chatbot Builder Software [No CODE] [2024 UPDATED]
Unlock the power of chatbots in 2024! Explore our curated list of the top 10 no-code visual chatbot builders. Streamline your customer service, enhance engagement, and drive growth with the best user-friendly platforms. Start building your AI chatbot today!
Glassix Team
|
19/1/2024
10 Best Conversational AI Platforms for Simplifying Customer Interactions in 2024
Explore the future of customer service with our list of the top 10 Conversational AI Platforms for 2024. Enhance interaction, boost satisfaction, and transform your customer experience.
Glassix Team
|
19/1/2024
10 Best Shared Inbox Tools & Solutions for Efficient Collaboration in 2024
Explore the best shared inbox tools of 2024! Boost team collaboration and efficiency with AI-powered, user-friendly solutions. Ideal for e-commerce, telecom & more. Start your journey towards streamlined communication!
Glassix Team
|
12/1/2024
10 Best Customer Support Software for Telecom Services
Transform telecom service with the best customer support software of 2024 - Find your best match!
Glassix Team
|
5/12/2023
Mastering WhatsApp AI Integration: 13 Essential Tips for a Smarter Chatbot Deployment
Transform customer interactions: Master AI chatbot integration in WhatsApp for unmatched service & sales growth. Get key strategies you can deploy today!
Ran Yosef
|
8/1/2024
A Step By Step Guide To Create Your FAQ Chatbot: Cut Customer Mundane Queries By 50% With Our Guide
Transform customer service with Glassix FAQ Chatbots! Discover setup, optimization, and key performance metrics. A VP's guide to reducing routine queries by 50% and elevating customer engagement.
Ran Yosef
|
4/1/2024
SaaS Customer Support Strategies: Top 9 Tips for Improved User Satisfaction
Explore AI's transformative role in SaaS customer support. Uncover strategies, trends, and Glassix's global impact in revolutionizing support with AI.
Ran Yosef
|
2/1/2024
5 Best Customer Support Software for Schools, Colleges, and Universities
Explore the top 5 customer support tools for schools & universities! Enhance student services and streamline campus communications. Read now for insights!
Ran Yosef
|
1/11/2023
5 Best Customer Support Software for Travel & Hospitality Businesses in 2024
2024's Top 5 Customer Support Software for Travel & Hospitality: Elevate Guest Experiences with Our Expert-Selected, Leading-Edge Solutions.
Ran Yosef
|
15/12/2023
5 Best Customer Support Software for Retail & eCommerce Businesses in 2024
Discover the 5 best customer support software for Retail & eCommerce businesses in 2024. From implementing to adopting, we cover everything your business needs in order to choose the perfect customer support software in 2024!
Glassix Team
|
12/12/2023
Practical Tips for Integrating Unified Communications: An Expert Guide to Boosting Customer & Agent Satisfaction
Explore how Unified Communications & AI chatbots elevate customer and agent satisfaction, enhance efficiency, and drive innovation. Dive into our expert insights now!
Glassix Team
|
19/12/2023
From AI to ROI: 18 Generative AI Chatbots Use Cases Boosting Efficiency in Call Centers
Discover the future of call centers: 18 AI chatbot use cases for maximized efficiency & growth. Real success stories, cost savings, and agent empowerment.
Ran Yosef
|
14/12/2023
Say Goodbye to Dinosaur Ticketing: 7 Ways Glassix's AI is Redefining Customer Support
Say goodbye to outdated ticketing systems! Embrace Glassix AI for cutting-edge customer support - featuring AI efficiency, omnichannel fluidity, and effortless agent training. Upgrade your service experience now!
Ran Yosef
|
11/12/2023
11 Ways AI Can Help You Identify and Fix Your Customers' Pain Points
Unlock the future of customer service with AI: Explore 11 methods to solve your customers' pain points using chatbots and generative AI.
Glassix Team
|
6/12/2023
From Laughs to Lessons: 14 Epic Generative AI Chatbot Responses You Won't Believe
Experience the wit and wisdom of Glassix's AI: 14 unbelievable chatbot responses that blend humor with insights – all clean and engaging!
Ran Yosef
|
30/11/2023
From Shiny UIs to Stable Servers: Our Journey of Ensuring Uptime and Resilience
Explore Glassix's journey from prioritizing new UI features to ensuring server uptime and resilience. Learn about our strategies for stable and efficient customer support solutions.
Yoad Rashty
|
29/11/2023
Elevate Your Sales Strategy: 8 AI Tools to Enhance Team Performance & Revenue
Unlock sales growth with AI: explore top 8 tools for enhanced team efficiency & revenue. Dive into AI-driven sales strategies for today's market.
Ran Yosef
|
23/11/2023
Navigating Digital Change: 17 Impactful Ways Generative AI is Advancing the CX Flywheel in Digital Transformation
Unlock the future of customer experience: 17 innovative ways generative AI transforms the CX flywheel in digital transformation.
Ran Yosef
|
21/11/2023
16 Best AI and Customer Experience Podcasts for Everyday Leaders
Unlock 2024's best AI & CX podcasts! Essential for leaders seeking innovation and growth in customer experience and artificial intelligence. Stay ahead, Read how!
Glassix Team
|
15/11/2023
Revamp Your E-Commerce Strategy - 9 Surprising Reasons Your Online Store Isn't Scaling and How to Fix It
Unlock e-commerce success: Master AI, UX, SEO, and more. Transform your online store with expert tips on scaling, marketing, and customer engagement. Stay ahead of the competition with innovative strategies.
Glassix Team
|
13/11/2023
AI-Enhanced Customer Support: 6 Critical Customer Service KPIs You Can't Ignore in 2024
Revolutionize your customer service with AI in 2024: Key KPIs for unparalleled support efficiency and satisfaction.
Ran Yosef
|
7/11/2023
Maximizing Conversions: 5 Ways a SaaS Startup Increased Pricing Page Signups by 17% with Glassix AI Chatbot
Unlock the secret to a 17% increase in signups for your SaaS startup! Learn how Glassix AI Chatbot can revolutionize your customer engagement and boost conversions.
Ran Yosef
|
3/11/2023
How Generative AI Chatbots Can Help Real Estate Businesses Generate More Leads and Close More Deals
Transform your real estate business with generative AI chatbots! Drive more leads, close deals faster, and enhance client interactions. Embrace the future of real estate revenue!
Glassix Team
|
1/11/2023
Elevate Your Revenue Operations: Discover 11 Key Strategies for Integrating Automated, Empathetic Customer Support
Unlock successful revenue operations with our guide on automated, empathetic customer support. Discover 11 key strategies to transform your support experience and drive revenue growth.
Glassix Team
|
31/10/2023
The Good, the Bad, and the Ugly: 11 Customer Service Facts and Stats That Can't Be Ignored
Uncover 11 shocking facts & stats that reveal the good, the bad, and the ugly of customer service. Transform your approach with Glassix's expert insights!
Glassix Team
|
23/10/2023
Chatbot Therapy 101: 10 Signs Your Bot Needs Therapy (And Real-World Fixes)
Facing chatbot challenges? Dive into the top 10 signs your bot might be in distress. From infinite loops to latency issues, we've got real-world fixes. Plus, discover the power of Glassix's AI solutions!
Ran Yosef
|
6/10/2023
The Case for Digital: 8 Reasons Why Legacy Contact Center Technology and Telephony Companies Must Integrate With Glassix
Dive into 8 transformative reasons why legacy telephony and contact center tech companies should integrate Glassix. Lead the digital revolution with AI-powered solutions.
Glassix Team
|
4/10/2023
The Generative AI Chatbot Therapist: 5 Ways AI Can Help Startups Cope with Founder Burnout
5 ways to transform startup founder fatigue into thriving ventures: Learn how Generative AI-powered chatbots reshape the startup landscape.
Glassix Team
|
2/10/2023
7 Revenue Boosting Surprises: How Unified Communications & Automation Elevate Small Businesses
Unlock hidden revenue: 7 surprising ways unified communications and automation skyrocket small businesses.
Glassix Team
|
29/9/2023
The Path to Support Supremacy: Glassix's Agent Ascent Arc Explained
Unlock the future of customer support! Dive into Glassix's agent ascent arc and discover AI-powered strategies to elevate your customer support career.
Glassix Team
|
19/9/2023
Overcoming Call Center Struggles: 10 Common Challenges and How Glassix Tackling Them
Glassix & Call Centers: Tackling top 10 hurdles with AI magic! Dive in & discover the future of seamless customer service.
Ran Yosef
|
13/9/2023
8 Ways How Glassix's AI Chatbots on WhatsApp Recovered 1M+ USD from Abandoned Carts in E-commerce
Unlocking E-commerce success: Glassix's AI chatbots on WhatsApp reveal 8 strategies to reclaim 1M+ USD from forgotten carts. Dive in to revolutionize your online store!
Glassix Team
|
8/9/2023
Elevating Startup Revenue: 7 Ways Generative AI Chatbots & Unified Communications Catalyze Healthy Growth
Glassix's Generative AI chatbots: Elevating startups beyond Intercom, Drift & Front. Experience real results with Unified Communications.
Ran Yosef
|
4/9/2023
The A to Z of Automated Customer Support: A 5-Step Strategy Blueprint
Master AI-driven customer support with our 5-step blueprint. From chatbots to best practices, transform your support strategy and boost customer satisfaction.
Glassix Team
|
29/8/2023
Revolutionizing the Support Landscape: 10 Proven Strategies to Prevent Team Burnout with Generative AI
Generative AI in customer support: Combatting agent burnout & elevating service. Explore 10 transformative strategies reshaping the future of customer care.
Glassix Team
|
6/9/2023
Redefining Excellence: Glassix AI and the Rise of Modern Contact Centers
Glassix AI: A game-changer for contact centers. Discover how partnering with Glassix elevates tech providers in the contact center industry. Be future-ready!
Glassix Team
|
3/9/2023
Empathy at Scale: How Generative AI-Powered Chatbots Outperform Conventional Chatbots
Redefining support: Discover how Generative AI-powered chatbots outperform traditional chatbots. Dive into real use cases.
Ran Yosef
|
28/8/2023
The Support Hero’s Toolkit: Leveraging Generative AI for Impactful Customer Emails
Unleashing Generative AI: A Masterclass in Elevating Customer Support Emails. Discover transformative templates & win over your customers every time!
Glassix Team
|
21/8/2023
Generative AI in Action: 10 Strategies for Stellar Support Teams
Discover how Generative AI reshapes the world of support! Strategies, benefits, and a roadmap for unparalleled CX success. Essential reading for support leaders.
Glassix Team
|
23/8/2023
Glassix Partners Program: Why Top Providers are Teaming Up with Us
Embrace GPT-4 & Conversational AI with Glassix. Shape tomorrow's communications. Dive into our Partners Program & pioneer the next digital frontier.
Ran Yosef
|
17/8/2023
A Tale of Two Generations: The Nuances of Crafting AI Chatbot Strategies for Gen Z and Gen Alpha Consumers
Decoding Gen Z & Alpha behaviors: Leverage Glassix AI to reshape brand communications. Embrace next-gen digital strategies for success!
Glassix Team
|
16/8/2023
Scaling the Digital Frontier: 6 Ways Automation is Redefining Call Center Efficiency
From traditional calls to AI-driven dialogues: Learn how Glassix is reshaping the call center landscape. Witness the digital transformation unfold.
Glassix Team
|
14/8/2023
Conversations, Upgraded: GPT-4's Wit Meets Conversational AI's Chat
Discover the transformative power of GPT-4 in conversational AI. Glassix elevates AI chats from mere scripts to truly human interactions. The synergy of GPT-4's intelligence with cutting-edge solutions delivers genuine, nuanced dialogues.
Ran Yosef
|
9/8/2023
Beyond Front Desks: Boutique Hotels Harnessing AI Chatbots for Operational Efficiency & Guest Delight
Boutique Hotels leverage AI: From operational efficiency to enhanced guest experiences. Discover the symbiosis of tradition and tech, and the role of unified communication platforms.
Glassix Team
|
8/8/2023
Kneading Digital Conversations: The Role of AI Chatbots in Modern Bakeries
Baking success with AI Chatbots: Enhancing customer service, streamlining operations & boosting sales in modern bakeries. The only guide you'll ever need.
Glassix Team
|
4/8/2023
Redesigning Glassix Unified Inbox: Enhancing User Experience and Embracing Continuous Improvement
Boaz Katan, Head of Product at Glassix, shares insights on the redesigned Unified Inbox - Unveiling a user-centric approach, empowering productivity, and fostering seamless collaboration for businesses worldwide.
Boaz Katan
|
26/7/2023
Beyond the Inbox: How Glassix Revolutionizes Communication for Small Teams
Discover the power of Conversational AI and seamless omnichannel engagement. Read our thought leadership blog post and learn why Glassix is better than Intercom, Zendesk, Front, and MessageBird.
Ran Yosef
|
24/7/2023
Driving Success in the Automotive Industry: Top Ways Conversational AI Resolves Key Pain Points
Driving success in the Automotive industry: Top ways Conversational AI Helps Transform Your CX Game
Glassix Team
|
23/7/2023
10 Ways E-commerce Online Stores Use AI to Boost Sales and Increase Customer Satisfaction
Increase sales and enhance customer satisfaction by harnessing the power of AI and WhatsApp Business
Glassix Team
|
20/7/2023
Leverage the Power of AI-Generated Conversation Summary to Streamline Agent Productivity
The customer conversation summary is critical not just to wrap-up, but to smooth business operations. Since conversations often include dozens of messages collected over days
Glassix Team
|
12/6/2023
Actionable Insights Start with Conversational AI Tag Suggestions
Tapping into the value of customer conversations to extract actionable insights requires a systematic approach across people, technology, and business culture
Glassix Team
|
30/5/2023
Boost Human Agent Performance with Conversational AI-Powered Suggested Replies
Leveraging the capabilities of AI-powered suggested replies can significantly enhance human agent performance, streamline operations, and deliver consistent messaging throughout the organization
Glassix Team
|
18/5/2023
Glassix Announces Release of Conversational AI Suite
Glassix, developer of the AI-powered unified messaging platform, is excited to announce the launch of its groundbreaking Conversational AI Suite.
Glassix Team
|
15/5/2023