Glassix orchestrates autonomous, AI-first experiences across voice and messaging, instantly resolving customer intent through a single, continuous conversation that flows effortlessly across every touchpoint: Text or Voice.
Customers don’t see channels; they see a single need. They expect to start a conversation on one platform and continue it on another without ever having to restart their story!
Conversations break when channels change
Voice, Email, Text and other digital channels operate in silos
Context is lost
Teams juggle tools instead of serving customers
The result is inconsistent experiences that don’t scale.
True Omnichannel, Not Channel Switching.
Glassix manages every interaction as one continuous conversation—across messaging and voice.
One shared conversation timeline
Context persists across all channels
AI orchestrates the entire flow end-to-end
Humans step in and out seamlessly, only when needed
AI leads the conversation by default. Humans guide, validate, or observe - then fade out without disrupting the experience.
All Channels. One Unified Experience
How Messaging and Voice Work Together?
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Conversations move naturally between messaging and voice
Context follows automatically
AI resolves, routes, or escalates intelligently
AI-First. Autonomous by Design
AI resolves conversations end-to-end
AI decides when human involvement is required
AI routes across channels intelligently
AI continuously improves using real interaction data
Discover how AI agents scale customer experience, boost efficiency, and reduce costs across your organization. Watch a product tour and see how Glassix works in real life.
Human-led service is limited by time, availability, and capacity.
Instant responses across all channels
No repetition, ever
Consistent tone, empathy, and accuracy
Seamless transitions between messaging and voice
24/7 availability without degradation
Built for Agents. Without Depending on Them.
When humans are needed, Glassix gives them everything instantly.
One inbox for messaging and voice
Full customer context at a glance
AI-recommended actions and responses
No channel switching or tab juggling
Trusted By Over 1000 Great Businesses
From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.
Partnering With Enterprises to Scale AI
From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.
Since implementing Glassix as our CX platform, the volume of eCommerce activity increased dramatically enabling us to deliver business continuity. Not only was customer service not compromised, efficiency actually improved!
The implementation of Glassix capabilities such as live chat including chatbots has contributed significantly to the customer experience. Our customers can perform a wide range of activities using the chatbot without human intervention. This allows us to service hundreds of thousands of customers with unprecedented efficiency.
The Glassix platform effectively delivers a 35% First Contact Resolution rate (FCR) without relying on human intervention. By routing conversations to chatbots by default 24/7, anyone can access the information you need at any time. Naturally, we have dozens of qualified agents standing by during business hours to respond to customers messages - with messaging emerging as a preferred communication.
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