Tap into the Power of
Email Conversations
Organize email messages into conversation threads and leverage unique automation capabilities that set the channel apart as the Internet's original "killer app".
Present Email Messages as Conversation Threads
As the most familiar messaging channel, Email messages are less sensitive to wait time, message length, or media attachments. For added convenience, Glassix strips down email messages into simplified conversation threads, removing the clutter while preserving all the advantages of email.
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Choose Your
Email Provider
Integrate standard email platforms such as Microsoft 365 and Google Workspace, or use email forwarding to keep working with your provider of choice. Alternatively, use Glassix as your hosted email provider at no extra charge to deliver a unified conversational experience all in one messaging platform.
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Dedicated Routing Rules
Standard Email is not optimized to support modernized customer service business processes within a unified inbox. Leveraging unique email attributes such as address, domain, and subject line fields, use Glassix to trigger dynamic business rules including agent assignment, priority routing, welcome message settings, and more.