Resolved interaction in Glassix

One inbox,
countless smiles

From AI to Hi, all your business conversations are in one place: interactions refined, time reclaimed, and
unparalleled customer experience unleashed.

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Auto-tagging in Glassix
Conversation owner in Glassix
all about the product
One inbox to rule them all
Manage all your business conversations from Glassix. One unified inbox across channels and chatbots.
Conversation routing engine
Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale.
Conversation routing in Glassix
Cross channel continuity
Maintain conversation continuity across channels and departments for a complete Omnichannel experience.
Cross channel continuity - Omnichannel
Customer conversation history
Present conversation history in a single panel across agents, chatbots, and channels.
Customer conversation history in Glassix
Rich media & large files sharing
Share videos, images, voice notes, digitally signed documents and more.
Rich media and files sharing

We help companies and small businesses drive customer delight through personalized and automated interactions

Leverage the Glassix visual chatbot builder to design automated flows coupled with Conversational AI, and deploy simultaneously to all channels with just one click!
Visual chatbot
Create no-code flows designed for non-technical business managers.
Cross channel chatbot flows
Easily launch a new Chatbot in minutes and deploy to all channels in just one click.
Chatbots coupled with Conversational AI
Deploy sophisticated Chatbots, including conditions and custom code coupled with conversational AI powered by GPT-4, or train your own.
Real-time agent takeover
Monitor Chatbot conversations in real time and enable agent takeover to improve customer satisfaction and close rate.
AI that speaks customer:
Glassix customer communications platform helps teams converse like pros, effortlessly automating and your customers to go ‘wow'.
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What our customers say
Don’t just take our word for it. Read their stories.

Empowering the Fitness, Health, and Wellness industry

Learn how Holmes Place manages over 140K customer inquiries using Glassix

“The most amazing thing that happened is that the number of phone calls to the service representatives dropped dramatically, as the chatbot was able to answer about 35% of the club members' calls without human intervention”.

Gabi Mordo
VP Sales & Customer Experience Holmes Place Health Clubs

Transforming the Hospitailty and Travel industry

Discover how Glassix enables Vert Hotels to service customers and optimize their guest experience

“Glassix has become a central messaging channel delivering our service. Since it centralizes inquiries across all channels in a single interface - social networks, chat, WhatsApp and more. This enables agents to respond to and resolve inquiries in an efficient and targeted manner.”

Alexandra Eliyahu
Director of Digital Africa Israel Hotels

Transforming the Beauty and Cosmetics industry

Explore how Estee Lauder group utilize Glassix to deliver a Conversational Customer Experience

"Since implementing Glassix as our unified messaging platform, the volume of eCommerce activity increased dramatically enabling us to deliver business continuity. Not only was customer service not compromised, efficiency actually improved!"

Zohar Shemesh
Omnichannel Project Manager Estée Lauder Companies inc.

Transforming the Automotive industry

Reveal How Glassix powers Hertz car rental services and digital fleet management

“By using Glassix each representative can manage multiple inquiries simultaneously, enabling faster response times to the point of even eliminating wait time entirely - all without compromising on quality of service.”

Ariel Keshir
Director of data communication and information security Hertz
our statistics
Experience the 'Stats'faction:
Numbers don’t lie!
In operational costs
Faster first response time
In customer satisfaction score
in average resolution time
Maintain seamless conversation continuity across channels with Glassix.
Stay connected anytime, anywhere, uninterruptedly.
Instant messaging
Reply to direct messages via WhatsApp, iMessage, Messenger, and more.
Live chat
Engage your customers directly from your website or mobile app.
Social media
Stay on top of your feed so you never miss a comment or post.
Instant channel change
Enable agents to seamlessly move between channels in one click.
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