Manage Customer Conversations Across Channels

Keep your business messages connected across digital channels anytime your customers message your team. Just use the Glassix onboarding wizard to connect your channels and go live in minutes!

Instant Messaging Apps & SMS Text

Manage your business messages on Glassix leveraging the most popular instant messaging apps on the planet.

Whatsapp
WhatsApp
FB messanger
Meta Messenger
Instagram
Instagram Direct
SMS
SMS Texting
Apple
Apple iMessage
messaging
Google Business Messages
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Explore instant messaging apps & SMS text

Email Conversations

Reply directly to email messages from customers presented as easy-to-manage conversations in Glassix.

Windows powerpoint
Microsoft 365
gmail
Google Workspace
email
DNS & Email forwarding
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Explore email conversations

Live Chat

Use Glassix live chat widgets to help your customers join the conversation easily from your website or mobile app without relying on third parties.

  • Embed live chat widgets in your own website
  • Integrate live chat messaging into your mobile app
  • Configure widget functionality and messaging for
    different contexts (e.g. unique widget per landing page)
  • Customize your own branded look & feel
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Explore live chat
online communication

Social Media Engagement

Respond to customers as they share feedback on the social channels they know and love so you never miss a post, comment, or Tweet. 

Facebook
Facebook
Instagram
Instagram
Twittter
Twitter
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Explore social media engagement

Change Channels Instantly

Deliver an amazing customer experience by keeping customers engaged while switching between channels within Glassix without losing conversation continuity. Your customer lost wifi mid-conversation? No problem! Click on the customer contact panel to switch channels and keep the conversation going! 

messaging app
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