Manage Customer Conversations Across Channels
Keep your business messages connected across digital channels anytime your customers message your team. Just use the Glassix onboarding wizard to connect your channels and go live in minutes!
Instant Messaging Apps & SMS Texting
Manage your business messages on Glassix leveraging the most popular instant messaging apps on the planet.
WhatsApp
Meta Messenger
Instagram Direct
SMS Texting
Apple iMessage
Google Business Messages
Email Conversations
Reply directly to email messages from customers presented as easy-to-manage conversations in Glassix.
Microsoft 365
Google Workspace
DNS & Email forwarding
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Live Chat
Use Glassix live chat widgets to help your customers join the conversation easily from your website or mobile app without relying on third parties.
- Embed live chat widgets in your own website
- Integrate live chat messaging into your mobile app
- Configure widget functionality and messaging for
different contexts (e.g. unique widget per landing page) - Customize your own branded look & feel
Change Channels Instantly
Deliver an amazing customer experience by keeping customers engaged while switching between channels in Glassix without losing conversation continuity. Your customer lost wifi mid-conversation? No problem! Click on the customer contact panel to switch channel and keep the conversation going!
Social Media Messages
Respond to customers as they share feedback on the social channels they know and love so you never miss a comment or post.