Deliver a conversational customer experience across multiple vertical industries
Retail & e-commerce
Unified messaging is emerging as a transformative capability for brands, traditional retailers, and e-commerce operations alike. Empower your team to optimize the entire customer journey across digital and physical touchpoints so browsing shoppers get the information and personalized service they need to check out and convert to buyers every time.
Hospitality & travel
Embrace a conversational customer experience by enabling customers to make reservations, request information, and receive guest services throughout their stay. This opens up new opportunities to share personalized recommendations based on customer history, such as room preferences or dining options. Personalized chatbots can provide guests with timely updates about reservation status, such as check-in times or room availability. Glassix empowers your team to provide an amazing guest experience along with quality dining.
On and off-campus, conversational experiences are transforming the way academic institutions interact with candidates, students, faculty, and staff. Messaging platforms can provide real-time support and information to students, from admissions and financial aid inquiries to course registration and academic counseling. Unified messaging provides instant access to critical information which reduces the workload on faculty and staff. Conversational experiences can also provide personalized recommendations based on student interests and academic performance, enabling academic institution to improve administrative efficiency, student satisfaction and academic excellence.
Government & Citizen services
The conversational customer experience has emerged as a force multiplier across the private and public sector. By leveraging chatbots and messaging platforms, government agencies and municipalities can provide real-time support and personalized interactions with citizens and residents. With the widespread adoption of digital messaging channels, customers expect services to be delivered seamlessly across channels. Conversational services enable agencies to provide personalized, real-time support to customers, increasing efficiency and satisfaction. Chatbots can handle a large volume of inquiries, freeing up human agents to focus on more complex issues.
Automotive & Car rental
The automotive industry is experiencing dramatic transformation as businesses and consumers alike embrace innovation and sustainability, autonomous driving, and shared subscription models. Customers can now reach out to dealerships and brands through multiple channels, and expect a prompt and personalized response. With the help of chatbots, customers can get answers to their queries at any time of the day, without having to wait for business hours. Social media allows customers to voice their opinions and concerns, and get a response from the brand in real-time. Instant messaging enables customers to communicate with the dealership or rental agency throughout the customer journey, from initial inquiries to financing and post-purchase support.
Insurance & Financial services
Digital messaging channels have had a significant impact on the customer experience in the insurance and financial services industries. Customers can now communicate with insurers and financial service providers using a variety of digital messaging channels. Chatbots can provide customers with real-time assistance, answering questions about policies and account information 24/7. Social media allows customers to quickly and easily reach out to their insurer or financial service provider with any concerns or feedback, while instant messaging enables customers to communicate with a representative throughout the claims or financial planning process. This increased accessibility and personalization through digital messaging channels has transformed the way customers interact with insurance and financial service providers, resulting in greater customer satisfaction and loyalty.
In the telecommunications industry, new technologies such as 5G, cloud computing, and digital messaging have transformed the way customers interact with service operators. Chatbots can provide subscribers with quick and automated assistance, answering frequently asked questions about plans, services, and billing. Social media allows customers to voice their concerns, share feedback, and receive real-time responses from the telecom provider's social media team. Instant messaging enables customers to communicate with customer service representatives in real-time, allowing them to get the help they need promptly. These digital messaging channels have made the customer experience in the telecom industry more efficient, convenient, and personalized, resulting in increased customer satisfaction and loyalty.
Digital messaging channels have transformed the entertainment industry, providing customers with new ways to engage with content and interact with brands. With the rise of chatbot-assisted conversations, customers increasingly rely on digital channels for information, content recommendations, and service. Social media allows customers to share feedback, reviews, and opinions on shows, movies, and music with other fans, while instant messaging enables real-time communication with customer support teams. These digital messaging channels have made entertainment services more accessible, engaging, and interactive, improving the customer experience and driving engagement. Customers can now enjoy personalized recommendations and interact with their favorite entertainment brands and artists, resulting in greater loyalty and consumer engagement.
Home appliance services
In the home appliance services industry, digital messaging capabilities deliver a convenient and personalized customer experience. Customers no longer need to wait for available human agents as a variety of digital messaging channels become dramatically more convenient. Chatbots can assist customers with basic troubleshooting, provide information on repair services, and schedule appointments. Social media allows customers to share feedback, reviews, and complaints with the service provider, while instant messaging enables real-time communication with a technician. These digital messaging channels have made home appliance services more efficient and accessible, improving the customer experience and increasing customer loyalty. Customers can now receive prompt assistance and support whenever they need it, resulting in increased customer satisfaction.
Health & Beauty care
Digital messaging channels have revolutionized the beauty care industry, transforming the way customers interact with brands and beauty care professionals. Customers can now communicate with beauty care professionals through a variety of channels interacting with both human agents and chatbots. Customers increasingly rely on digital channels for basic inquiries, product recommendations, and appointment scheduling. These digital messaging channels have made beauty care services more efficient and accessible, improving the customer experience and increasing customer loyalty.