One inbox, countless smiles. Because juggling tabs is SO yesterday.
Experience the true power of unified communications powered by AI
Integrate your favorite apps directly with your inbox
Conversation routing engine
We've crafted a platform that not only enhances efficiency but ensures every conversation is in capable hands.
The engine uses algorithms to assess incoming messages and automatically assigns them to the most suitable agent based on predefined criteria. This ensures that the agent with the most relevant experience or expertise handles each specific query or concern.
Whether it's through email, chat, or any other communication medium, the engine facilitates smooth transitions between channels. This ensures that conversations maintain continuity even if they shift platforms.
By constantly analyzing agent performance, availability, and workload, the routing engine ensures optimal distribution of tasks. This prevents any single agent from being overwhelmed and helps maintain a balanced workload across the team.
The engine can categorize messages based on urgency (SLA) or channel priority. This means critical issues get immediate attention, ensuring timely responses and high customer satisfaction.
Customer account constraints
The system is equipped to recognize specific customer account constraints or preferences, ensuring that interactions are always tailored to individual customer needs.
Comprehensive customer insights
Access key details
Instantly view pivotal customer data like their name, contact number, and email. This ensures you're never in the dark about who you're interacting with and can personalize the conversation from the get-go.
Consolidate chat histories
Regardless of where the conversation started - be it a direct message, an interaction with a chatbot, or a chat transferred from another agent - all threads merge into one continuous narrative in Glassix. This offers a holistic understanding of the customer's history and needs.
Swift agent onboarding
With all essential information at their fingertips, new or rotating agents can step into a conversation seamlessly. This ensures the customer's journey remains uninterrupted and consistently supportive.
With Glassix, efficiency meets intuition. Directly from the customer contact panel, agents can swiftly opt for the email option, embodying our commitment to a user-friendly design.
Avoiding downtime is crucial for maintaining customer engagement. With Glassix's 'One-Click Swap', transitions are instantaneous, enabling agents to switch channels effortlessly, keeping the conversation's focus intact.
Consistency defines successful customer interactions. Even amidst channel switches, Glassix ensures the conversation's flow remains unbroken, making customers feel continuously heard and valued by your brand.
Rich media sharing
Define supported media types
In the digital age, one size doesn't fit all. With Glassix, customize the media types you support based on unique business scenarios. Whether it's a product demo video or a detailed infographic, you're in control.
One-click support forms & digital signatures swap
Efficiency meets security. Glassix ensures smooth exchanges of crucial documents with supported forms and the added assurance of digital signatures, streamlining transactions and bolstering trust.
Heavy media, high volume
Size shouldn't compromise speed. Glassix handles sharing of extensive media files effortlessly, even in bulk, ensuring no delays and maintaining optimal communication flow.
Mobile agent app
Full agent experience, on-the-move
With Glassix's mobile Agent App, bring the entirety of your inbox experience right to the palm of your hand, no matter where you are.
Always alerted, always aware
Benefit from timely in-app notifications to ensure that no message or task falls through the cracks.
Versatility in your pocket
Whether you're an Android enthusiast or an Apple aficionado, we've got you covered. Experience seamless support across both platforms.
Empowering the Fitness, Health, and Wellness industry
Learn how Holmes Place manages over 140K customer inquiries using Glassix
“The most amazing thing that happened is that the number of phone calls to the service representatives dropped dramatically, as the chatbot was able to answer about 35% of the club members' calls without human intervention”.
Transforming the Hospitailty and Travel industry
Discover how Glassix enables Vert Hotels to service customers and optimize their guest experience
“Glassix has become a central messaging channel delivering our service. Since it centralizes inquiries across all channels in a single interface - social networks, chat, WhatsApp and more. This enables agents to respond to and resolve inquiries in an efficient and targeted manner.”
Transforming the Beauty and Cosmetics industry
Explore how Estee Lauder group utilize Glassix to deliver a Conversational Customer Experience
"Since implementing Glassix as our unified messaging platform, the volume of eCommerce activity increased dramatically enabling us to deliver business continuity. Not only was customer service not compromised, efficiency actually improved!"
Transforming the Automotive industry
Reveal How Glassix powers Hertz car rental services and digital fleet management
“By using Glassix each representative can manage multiple inquiries simultaneously, enabling faster response times to the point of even eliminating wait time entirely - all without compromising on quality of service.”