Operational Insight With Copilot
See What’s Working. Spot What’s Broken. Improve What Matters.

AI Operational Insight is Glassix’s AI-driven intelligence layer that continuously identifies gaps, risks, and opportunities across your customer operations and guides teams on what to improve next. Powered by an AI Copilot, it turns conversations, performance data, and operational signals into clear, actionable insight.
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The Problem:
Data Everywhere. Insight Nowhere.

Most contact centers are drowning in data but starving for clarity.
Dashboards show metrics, not meaning
Issues are discovered too late
Improvement depends on manual analysis
Insights are siloed by channel instead of showing the full customer journey
Teams know something is wrong but not where, why, or what to fix first.

AI That Actively Looks for What You’re Missing

AI Operational Insight doesn’t wait for you to ask questions.
It proactively scans your operation to surface what matters.

The AI Insight Copilot continuously analyzes:

Conversations across all channels
AI and human performance
Resolution paths escalations and drop-offs
Quality, latency, and customer sentiment

It Also Identifies:

Operational gaps
Repeated friction points
Missed automation opportunities
Patterns humans don’t have time to find
On-demand, prompt-driven insight generation

From Insight to Action - with an AI Copilot

Insights are only valuable if teams can act on them.
Glassix Copilot turns findings into guidance.
Highlights where performance is breaking down
Explains why
it’s happening
Recommends concrete next steps
Helps teams prioritize what to fix first

See how AI Operational Insight and Copilot surface gaps, reveal opportunities, and guide continuous optimization - automatically.

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What the Copilot Identifies

Real Examples
Automation Gaps
“Customers repeatedly escalate at this step because the flow is not automated, even though it follows a clear, repeatable pattern.”
Operational Bottlenecks
“Response times spike on this channel during peak hours due to higher inbound volume.”
Quality & Consistency Issues
“Different agents resolve the same issue in different ways despite consistent handling driving up to 23% higher CSAT.”
AI Performance Opportunities
“This intent can be resolved autonomously by AI, but is currently routed to humans instead.”

Real-Life Scenarios That Resonate

E-commerce
The Copilot detects that customers abandon conversations after asking about returns—recommending clearer automation and proactive messaging.
Financial Services
AI Operational Insight flags repeated human escalations during verification—highlighting an opportunity to improve AI-led identity flows.
Public Services
The system identifies spikes in inbound calls around service disruptions and recommending proactive outbound notifications to reduce volume.

Better-Than-Human Operations

Humans can analyze samples. AI can analyze everything, continuously.
AI Operational Insight enables:
Faster optimization cycles
Fewer blind spots
Higher consistency
Smarter use of AI and human resources

Let AI Show You What to Improve Next

See how Glassix AI proactively identifies what’s holding your operation back and shows you exactly what to improve next.
Watch a Product Tour Now!