CX Gaps & Opportunities

See Where Customer Experience Breaks and Where It Can Be Better.

AI Operational Insight is Glassix’s AI-driven intelligence layer that continuously identifies gaps, risks, and opportunities across your customer operations and guides teams on what to improve next. Powered by an AI Copilot, it turns conversations, performance data, and operational signals into clear, actionable insight.
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The Problem:
CX Gaps Are Hard to See and Easy to Miss

Customer experience doesn’t usually fail loudly.
It erodes quietly.
Customers drop off without complaining
Friction repeats across channels
Inconsistencies go unnoticed
Opportunities to improve remain hidden
Most teams rely on samples, surveys, or manual reviews seeing only fragments of the full picture.
The biggest CX gaps are often the ones no one is looking for.

AI That Sees the Whole Experience

Glassix analyzes every interaction, not samples - to surface CX gaps and opportunities humans can’t reliably detect.
Using AI, Glassix continuously evaluates:
Conversations across messaging and voice
AI-led and human-led interactions
Intent fulfillment and how conversations reach resolution (or fail to)
Tone, sentiment, and friction signals
On-demand insight generation through prompted analysis
It connects patterns across the entire customer journey, revealing where experience breaks down and where it can be improved.

From CX Blind Spots to Clear Opportunities

Glassix doesn’t just flag issues, it highlights what to do about them.
AI identifies:
Where customers get stuck or drop off
Where intent is misunderstood
Missed autoWhere automation should be improved or expandedmation opportunities
Where human intervention adds or fails to add value

See how Glassix AI uncovers CX gaps, highlights opportunities, and guides continuous improvement across every channel.

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Real CX Gaps Glassix Uncovers

Repeated Friction
Customers repeatedly ask the same question across channels—signaling unclear messaging or broken flows.
Inconsistent Experiences
The same issue is handled differently by AI, agents, or channels - creating confusion and dissatisfaction.
Unnecessary Effort
Customers are forced through long or repetitive steps where automation or better context could resolve faster.
Missed Experience Opportunities
Moments where proactive guidance, automation, or personalization could significantly improve satisfaction - but currently don’t exist.

Better-Than-Human CX Insight

Humans can review conversations.
AI can understand experiences at scale.
Glassix AI:
Reviews every interaction, continuously
Detects patterns across channels and time
Identifies subtle CX signals humans overlook
Connects issues to root causes and not just symptoms
It connects patterns across the entire customer journey, revealing where experience breaks down and where it can be improved.

Designed for Action, Not Reports

Insights are clear, explainable, and actionable.
No complex dashboards
No manual analysis
No guessing what matters
Teams know where to focus and why.

Better-Than-Human CX, by Design

Learn how Glassix AI helps teams improve customer experience continuously.

Turn hidden CX gaps into visible opportunities.

Learn how Glassix AI helps teams improve customer experience continuously.
Watch a Product Tour Now!