AI Human Co-Handling
AI Leads. Humans Step In When It Truly Adds Value.

Glassix AI human co-handling enables AI and human agents to seamlessly collaborate within the same conversation - stepping in and out in real time, without handoffs, resets, or friction across any channel.
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The Problem:
‍Handoffs Break Conversations

Most platforms treat AI and humans as separate systems.
  • Bots handle the “simple stuff,” then escalate
  • Agents restart conversations from scratch
  • Customers repeat themselves
  • Agents spend long time delivering multi-step, mundane workflows
Even worse, once a human joins, AI disappears entirely.

True Collaborative Conversation Handling

Glassix enables AI and humans to operate inside the same live conversation at the same time.
AI and human share one conversation timeline
No channel switch, no restart, no reset
AI can take over from a human and vice versa
Both can observe, guide, or act - naturally

Glassix Co-Handling in
3 Steps

1
AI leads the conversation by default
2
Human agent steps in when needed
  • To guide
  • To validate
  • To apply judgment
3
AI resumes control seamlessly
  • Continues data collection
  • Executes flows
  • Completes tasks and follow

Real-Life Scenarios Where Co-Handling Shines

Insurance
Verification Without Friction

Scenario:

A customer contacts support about a claim. A human agent joins to explain policy details—but regulatory verification is required.

What usually happens:

The agent pauses the conversation and starts a rigid, scripted verification flow.

With Glassix Co-Handling:

The agent smoothly hands control to the AI.
The AI asks the verification questions, validates the customer, and completes the required checks.
Once verified, the agent steps back in—already equipped with the results.

Outcome:

Faster resolution. No awkward script. No repetition.
Financial Services
Sensitive Data Collection

Scenario:

A customer is discussing a complex billing issue with an agent. Sensitive information needs to be collected accurately and consistently.

With Glassix Co-Handling:

The agent hands data collection to the AI, which gathers details precisely, patiently, and without error.
The agent observes silently and re-enters once analysis or decision-making is required.

Outcome:

Compliance without slowing the conversation.
Accuracy without agent fatigue.
Insurance
Long Intake, Human Judgment Where It Counts

Scenario:

A patient contacts a clinic. Intake requires multiple questions, symptoms, and confirmations.

With Glassix Co-Handling:

AI handles the long intake process end-to-end.

A clinician or agent joins only once the full context is ready - reviewing, clarifying, and advising.

Outcome:

Patients feel heard.
Professionals spend time where it matters.

Let AI lead. Step in only when it matters.
Watch how Glassix Co-Handling blends autonomy and expertise in one live conversation.

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Co-Handling Must Work Both Ways

AI → Human (when judgment or trust is needed)
Human → AI
(for verification, data collection, execution)
Human observing while AI operates
AI assisting silently while a human leads

Always in Control - Without Micromanagement

From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.

Designed for Governance, Not Guesswork

With Glassix Co-Handling, control is intentional and explicit:
Define when AI can lead conversations independently
Set conditions that require human validation or intervention
Control which actions AI can execute and which require approval
Decide when AI can resume control after a human steps in

Full Transparency, Always

Every AI and human action is visible, traceable, and auditable.
Clear visibility into who acted and why
Full conversation history across AI and human participation
Consistent analytics across autonomous and assisted interactions
Built-in oversight for compliance and quality teams
Nothing is hidden. Nothing is opaque.
Autonomous when it should be. Governed where it must be.

Watch how AI and humans collaborate seamlessly -without breaking the conversation.

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