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Articles
Omnichannel Customer Service: The Key to Consistent Customer Experiences
Omnichannel customer service is not a new thing but it is for sure the most important thing you should focus on if you want to grow revenues. Read our blog to unveil new strategies and approaches to level up your CX game!
Glassix Team
|
25/9/2024
Customer Service Plan: Definition and How-to Guide
Learn how to create an effective customer service plan with our step-by-step guide. Discover key strategies to improve customer satisfaction, streamline processes, and boost loyalty with actionable tips and best practices.
Glassix Team
|
23/9/2024
How to Respond to Customer Inquiries Efficiently and Effectively
Master the art of responding to customer inquiries with speed and precision! Learn essential strategies to boost satisfaction, streamline support, and improve communication!
Glassix Team
|
20/9/2024
10 Best Customer Service Chatbots in 2024
Learn how to chose the best customer service chatbot for your org. Our list created especially for pros who're looking to get the most value of their customer service chatbot!
Glassix Team
|
15/8/2024
Customer Service ROI: Why Investing In Customer Service Pays Off
Discover why investing in customer service boosts ROI. Learn effective strategies to enhance both profits and customer loyalty.
Glassix Team
|
7/8/2024
Maximize ROI from Customer Experience: Proven Strategies to Skyrocket Profits Through Leadership in CX
Unlock the secret to boosting profits through CX leadership! Explore actionable strategies that enhance customer satisfaction and drive financial growth.
Ran Yosef
|
30/7/2024
Customer Service Automation: 7 Examples + Case Studies
In this blog post, discover 7 examples of customer service automation from some of the world's trusted brands and why they're successful!
Glassix Team
|
15/7/2024
📑 The Ultimate Guide to Responsible AI in Customer Support: 7 Key Transformations
Explore how responsible AI is reshaping customer support. Learn about the 7 key transformations driving ethical and effective AI solutions, ensuring fairness, transparency, and superior customer experiences.
Glassix Team
|
11/7/2024
🤖 AI Customer Service: Use Cases, Examples, Challenges & More
Unlock the potential of AI in customer service! Explore practical use cases, real-world examples, common challenges, and insights on boosting efficiency and satisfaction in our comprehensive guide.
Glassix Team
|
13/6/2024
AI at Full Speed: Driving Stellar Customer Experience in the Rail Industry
Explore how AI is changing rail travel with Glassix—enhancing accessibility, efficiency, and communication for a seamless journey.
Glassix Team
|
5/6/2024
Leading Customer Service Trends in 2024: 5 Ways AI Chatbots Outperform Human Agents
Discover why AI chatbots are revolutionizing customer service in 2024—enhanced 24/7 support, personalized interactions, and significant cost reductions. Got you curious? Check out the full blog post!
Ran Yosef
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2/5/2024
Top 19 AI Tools to Skyrocket Your Small Business Revenue in 2024
Uncover the best AI tools for 2024 that can transform your small business. From automation to analytics, find out how to boost your revenue and stay ahead of the competition.
Glassix Team
|
11/4/2024
Mastering the Language of Customer Service: The Power of Word Choice in Service Scenarios - A Guide
Discover the secrets to exceptional customer service! Explore our guide on mastering word choice in service scenarios for happier customers and stronger relationships.
Ran Yosef
|
14/3/2024
Glassix Study Shows: AI Chatbots Enhance Conversion by 23% and Resolve Issues 18% Faster with 71% Success
Unlock the power of AI in CX: Glassix reveals chatbots enhance conversions by 23%, resolve 18% faster, and achieve 71% success. Dive into our study for cutting-edge insights and trends in AI-driven customer experience.
Glassix Team
|
6/2/2024
WhatsApp Business Templates Explained - The Definitive Guide [Updated 2024]
Master WhatsApp business in 2024 with Glassix - Your guide to templates, messaging limits, and expert tips. Get the latest Meta updates. Start with our free trial!
Glassix Team
|
31/1/2024
Choosing the Best AI Customer Support Software: The Only Guide You'll Need [Expert Tips - 2024]
Transform your customer service with our expert guide on the Best AI Customer Support Software of 2024. Make informed decisions with in-depth reviews, essential tips, and the latest insights.
Ran Yosef
|
25/1/2024
Apple Messages for Business Simplified: The Best Guide on the Internet, Tips, Tricks, A How to Guide
Transform your customer interaction with Apple Messages for Business & Glassix! Dive into our ultimate guide for tips, integration steps, and expert insights.
Ran Yosef
|
22/1/2024
10 Best Visual Chatbot Builder Software [No CODE] [2024 UPDATED]
Unlock the power of chatbots in 2024! Explore our curated list of the top 10 no-code visual chatbot builders. Streamline your customer service, enhance engagement, and drive growth with the best user-friendly platforms. Start building your AI chatbot today!
Glassix Team
|
19/1/2024
10 Best Shared Inbox Tools & Solutions for Efficient Collaboration in 2024
Explore the best shared inbox tools of 2024! Boost team collaboration and efficiency with AI-powered, user-friendly solutions. Ideal for e-commerce, telecom & more. Start your journey towards streamlined communication!
Glassix Team
|
12/1/2024
A Step By Step Guide To Create Your FAQ Chatbot: Cut Customer Mundane Queries By 50% With Our Guide
Transform customer service with Glassix FAQ Chatbots! Discover setup, optimization, and key performance metrics. A VP's guide to reducing routine queries by 50% and elevating customer engagement.
Ran Yosef
|
4/1/2024
5 Best Customer Support Software for Travel & Hospitality Businesses in 2024
2024's Top 5 Customer Support Software for Travel & Hospitality: Elevate Guest Experiences with Our Expert-Selected, Leading-Edge Solutions.
Ran Yosef
|
15/12/2023
14 Best Omnichannel Software in 2024 [An Expert Guide For Omnichannel Customer Service in The Digital Era]
Unveil 2024's Top 14 Omnichannel Software! Transform your customer service with our expert guide. Ideal for small businesses & startups. Dive in for the best picks!
Ran Yosef
|
3/1/2024
Maximize Efficiency: Top 9 AI Strategies Elevating Customer Service Productivity by 24%
Discover how Glassix revolutionizes customer service with AI. Learn about 9 groundbreaking strategies that have enhanced productivity by 24%. AI chatbots, auto-suggestions, and more.
Glassix Team
|
8/12/2023
New Year's Relief: 8 Ways AI Chatbots & Unified Comms Ensure Holiday Enjoyment for Support Teams
Revolutionize Holiday Customer Support! Explore AI & Generative AI strategies to boost efficiency, handle high volumes, and ensure seamless service, even with reduced staff during Christmas and New Year's.
Ran Yosef
|
4/12/2023
From Shiny UIs to Stable Servers: Our Journey of Ensuring Uptime and Resilience
Explore Glassix's journey from prioritizing new UI features to ensuring server uptime and resilience. Learn about our strategies for stable and efficient customer support solutions.
Yoad Rashty
|
29/11/2023
Navigating Digital Change: 17 Impactful Ways Generative AI is Advancing the CX Flywheel in Digital Transformation
Unlock the future of customer experience: 17 innovative ways generative AI transforms the CX flywheel in digital transformation.
Ran Yosef
|
21/11/2023
16 Best AI and Customer Experience Podcasts for Everyday Leaders
Unlock 2024's best AI & CX podcasts! Essential for leaders seeking innovation and growth in customer experience and artificial intelligence. Stay ahead, Read how!
Glassix Team
|
15/11/2023
Revamp Your E-Commerce Strategy - 9 Surprising Reasons Your Online Store Isn't Scaling and How to Fix It
Unlock e-commerce success: Master AI, UX, SEO, and more. Transform your online store with expert tips on scaling, marketing, and customer engagement. Stay ahead of the competition with innovative strategies.
Glassix Team
|
13/11/2023
AI-Enhanced Customer Support: 6 Critical Customer Service KPIs You Can't Ignore in 2024
Revolutionize your customer service with AI in 2024: Key KPIs for unparalleled support efficiency and satisfaction.
Ran Yosef
|
7/11/2023
The Good, the Bad, and the Ugly: 11 Customer Service Facts and Stats That Can't Be Ignored
Uncover 11 shocking facts & stats that reveal the good, the bad, and the ugly of customer service. Transform your approach with Glassix's expert insights!
Glassix Team
|
23/10/2023
10 Must-Have Best & Free Widgets for Your Website - The Ultimate List
Unlock the power of widgets! Explore the top and FREE widgets to supercharge your website. Boost engagement, gather insights, and skyrocket conversions.
Glassix Team
|
19/10/2023
The Role of AI in Brand Affinity: 12 Ways Automation is Redefining Customer Relationships
From startups to giants: How automation drives unbreakable brand affinity. Explore real success stories!
Glassix Team
|
16/10/2023
Chatbot Therapy 101: 10 Signs Your Bot Needs Therapy (And Real-World Fixes)
Facing chatbot challenges? Dive into the top 10 signs your bot might be in distress. From infinite loops to latency issues, we've got real-world fixes. Plus, discover the power of Glassix's AI solutions!
Ran Yosef
|
6/10/2023
The Case for Digital: 8 Reasons Why Legacy Contact Center Technology and Telephony Companies Must Integrate With Glassix
Dive into 8 transformative reasons why legacy telephony and contact center tech companies should integrate Glassix. Lead the digital revolution with AI-powered solutions.
Glassix Team
|
4/10/2023
7 Revenue Boosting Surprises: How Unified Communications & Automation Elevate Small Businesses
Unlock hidden revenue: 7 surprising ways unified communications and automation skyrocket small businesses.
Glassix Team
|
29/9/2023
The Path to Support Supremacy: Glassix's Agent Ascent Arc Explained
Unlock the future of customer support! Dive into Glassix's agent ascent arc and discover AI-powered strategies to elevate your customer support career.
Glassix Team
|
19/9/2023
Overcoming Call Center Struggles: 10 Common Challenges and How Glassix Tackling Them
Glassix & Call Centers: Tackling top 10 hurdles with AI magic! Dive in & discover the future of seamless customer service.
Ran Yosef
|
13/9/2023
The A to Z of Automated Customer Support: A 5-Step Strategy Blueprint
Master AI-driven customer support with our 5-step blueprint. From chatbots to best practices, transform your support strategy and boost customer satisfaction.
Glassix Team
|
29/8/2023
Revolutionizing the Support Landscape: 10 Proven Strategies to Prevent Team Burnout with Generative AI
Generative AI in customer support: Combatting agent burnout & elevating service. Explore 10 transformative strategies reshaping the future of customer care.
Glassix Team
|
6/9/2023
Scaling the Digital Frontier: 6 Ways Automation is Redefining Call Center Efficiency
From traditional calls to AI-driven dialogues: Learn how Glassix is reshaping the call center landscape. Witness the digital transformation unfold.
Glassix Team
|
14/8/2023
Redesigning Glassix Unified Inbox: Enhancing User Experience and Embracing Continuous Improvement
Boaz Katan, Head of Product at Glassix, shares insights on the redesigned Unified Inbox - Unveiling a user-centric approach, empowering productivity, and fostering seamless collaboration for businesses worldwide.
Boaz Katan
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26/7/2023
Beyond the Inbox: How Glassix Revolutionizes Communication for Small Teams
Discover the power of Conversational AI and seamless omnichannel engagement. Read our thought leadership blog post and learn why Glassix is better than Intercom, Zendesk, Front, and MessageBird.
Ran Yosef
|
24/7/2023
Top 6 Conversation Continuity Fails that Break the Customer Experience
Conversation continuity delivers an enhanced customer experience while centralizing the entire customer journey under a single platform enabling businesses to increase agility, customer satisfaction, and ultimately business continuity.
Glassix Team
|
20/3/2023
Why WhatsApp is Becoming the Next Big Business Messaging "Super App"
WhatsApp is one of the most popular messaging platforms in the world, with over 2 billion
Glassix Team
|
7/3/2023