Why WhatsApp is Becoming the Next Big Business Messaging "Super App"

WhatsApp has become the go-to messaging app for over 2 billion users worldwide, and is emerging as the global business messaging "super app". Despite lagging adoption in the United States, WhatsApp has seen significant growth among Gen Z, students, and early adopters. In particular, the app is extremely popular among Latino communities. In this post, we'll take a closer look at the rise of WhatsApp for Business and why it's becoming a key business messaging channel.

The Rise of WhatsApp for Business

Since its acquisition by Facebook in 2014 for a staggering $19 billion, WhatsApp has been steadily growing in popularity. The app's simple and user-friendly interface has made it a favorite among users of all ages. In recent years, WhatsApp has been pushing into the business messaging market with WhatsApp for Business.

WhatsApp for Business allows businesses to create a professional profile, respond to customer inquiries, and send notifications. It's an excellent tool for small businesses and entrepreneurs looking to connect with customers in a more personal and direct way. With WhatsApp for Business, businesses can easily communicate with customers in real-time, answer questions, and provide support.

More recently, WhatsApp for Business has introduced several features that make the platform’s value proposition even more attractive. For example, the WhatsApp API allows larger businesses to manage customer interactions at scale, while WhatsApp Catalog allows businesses to showcase their products and services in a streamlined and user-friendly way.

As more businesses turn to messaging apps to communicate with customers, WhatsApp is emerging as the dominant "super app" for business messaging.
Here's why:

Huge User Base

With over 2 billion users, WhatsApp has a massive user base that businesses can tap into. It's also worth noting that WhatsApp's user base is growing rapidly, with over 400 million new users joining the app in the past two years alone.

Global Reach

WhatsApp is popular in countries all over the world, making it an ideal platform for businesses with a global presence. With WhatsApp, businesses can communicate with customers in different time zones and languages, making it easier to provide support and answer questions.

User Engagement

WhatsApp users are highly engaged, with many using the app several times a day. This makes it an ideal platform for businesses to communicate with customers in real-time and build stronger relationships.

Trusted Platform

As part of the Meta ecosystem, WhatsApp is a trusted platform used by billions of people, which businesses can leverage to build trust with customers. This can lead to higher customer loyalty and increased sales.

WhatsApp for Business Adoption

While the adoption of WhatsApp for Business in the United States is still relatively low, there are signs that this is changing. Gen Z, students, and early adopters are quickly crossing the chasm and adopting the app for personal and business use.

In particular, WhatsApp adoption dominates among Latino communities. In the United States, WhatsApp is the second most popular messaging app among Latinos, behind only Facebook Messenger. This presents a significant opportunity for businesses looking to connect with this demographic.

Ready to start your unified messaging journey on Glassix? Get started now!