In this must-hear episode of “Glassix Spotlight,” we venture into the transformative realm of Customer Experience (CX) with the trailblazing Steve Towers. As the creator of the CEMMethod and a celebrated figure in the world of CX and business process management (BPM), Steve's extensive 40-year career has established him as a venerated guru whose influence pervades the industry.
• How Generative AI is remaking the customer experience landscape, paving the way for unprecedented efficiency and personalization.
• Success stories that showcase the significant impact of Generative AI on enhancing CX.
• Debunking common myths surrounding the adoption of Generative AI in CX and strategies for businesses to surmount them.
• The ways in which Generative AI fosters personalization at scale, and the dual benefits it yields for businesses and their customers.
• Projections for the future of CX in the wake of ongoing advancements in Generative AI technology.
In addition to these insights, Steve will illuminate his journey with the BP Group, the intricacies of the CEMMethod, and the exciting developments at the forefront of the company. And to cap off, Steve will offer an invaluable piece of advice for businesses aiming to not only adjust but excel in the era of Generative AI.
Whether you're deeply embedded in the CX field or simply have an interest in the intersection of customer service and cutting-edge technology, this episode is your ticket to understanding the future of customer interactions. Join us for an episode that promises enlightenment and inspiration in equal measure.
Join us in this engaging edition of "Glassix Spotlight," where we sit down with the indomitable Adrian Swinscoe, a sage in the sphere of customer experience (CX) for over a quarter of a century. As the voice behind the influential 'Punk CX Podcast' and the visionary for 'Punk XL,' Adrian has been revolutionizing the CX landscape with his straightforward and honest approach to customer service.
In this thrilling episode of “Glassix Spotlight,” we dive into the fascinating world of Customer Experience (CX) with Dan Gingiss, a renowned speaker, consultant, and author of "The Experience Maker." With a rich background in customer experience and having worked with industry giants like McDonald's and Discover, Dan has honed his expertise in creating remarkable customer experiences that are both simple and affordable.
In this exciting episode of “Glassix Spotlight,” we delve deep into the world of Customer Experience (CX) with Nate Brown, the visionary behind CX Accelerator. As a non-profit community, CX Accelerator is passionately committed to equipping, empowering, and forging connections among Customer Experience professionals at every juncture of their journey. With a storied career as both a seasoned practitioner and a trusted consultant within several world-class organizations, Nate has proven his ability to make Customer Experience not only resonate but stick. He is truly a visionary in our industry.
In this insightful episode of “Glassix Spotlight,” we take a holistic approach to customer experience (CX) with the global voice of CX, Dennis Wakabayashi. As the founder of Team Wakabayashi, a company at the forefront of Customer Experience and Content Marketing, Dennis has played a pivotal role in shaping the CX landscape. He is also the creator of the 'CX Update' newsletter, further solidifying his position as a thought leader in the industry.
In this enlightening episode of “Glassix Spotlight,” we delve deep into the heart of customer experience controversies with none other than Lynn Hunsaker. As the Chief Customer Officer at ClearAction Continuum and the mastermind behind the 'Ease of Work & Business Growth' newsletter, Lynn has carved a niche for herself as a leading voice in the CX realm.
