Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson

Welcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping customer and employee experiences with Sandra Thompson, a trailblazer in the field of EI. Sandra, the first Daniel Goleman Emotional Intelligence Coach in the UK and the visionary behind Ei Evolution, has dedicated her career to integrating emotional intelligence into practical business applications.

Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson
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Topics

  • 00:00 - 07:05 Sandra’s pioneering work in applying emotional intelligence to transform organizational cultures, showcasing how EI fosters more compassionate and productive workplace environments.
  • 07:05 - 14:20 Insights from her experience as a TEDx speaker and educator, where she has effectively communicated the life-changing impact of emotional intelligence to diverse audiences.
  • 14:20 - 23:45 A deep dive into the role of emotional connections in driving business profitability, supported by Sandra’s extensive research and practical applications in the corporate world.
  • 23:45 - End Practical advice on implementing emotional intelligence strategies within organizations, with a focus on enhancing customer satisfaction and employee engagement.

Share this episode

In this episode, we will delve into several compelling topics, including:

  • Sandra’s groundbreaking work in applying emotional intelligence to enhance organizational environments, demonstrating how EI can lead to more thoughtful and compassionate workplace cultures.
    ‍
  • Insights from her experiences as a TEDx speaker and educator, where she has illuminated the benefits of emotional intelligence to diverse audiences, helping them understand how EI can fundamentally change lives.

  • A detailed discussion on how emotional connections can dramatically increase business profitability, supported by Sandra’s extensive research and application in the field.
    ‍
  • Practical advice from Sandra on implementing emotional intelligence strategies within corporate settings to improve both customer satisfaction and employee engagement.
    ‍
  • A special segment exploring the future of emotional intelligence in business, where Sandra will share her vision for how EI will continue to influence corporate strategies and personal development.
    Join us as Sandra Thompson shares her invaluable insights and experiences, providing listeners with the tools to harness emotional intelligence to enhance their professional and personal lives. Whether you are a business leader, HR professional, or someone interested in personal growth, this episode will offer profound guidance on making emotional intelligence a transformative element of your strategies.

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