Elevating CX Using Generative AI with Dan Gingiss

In this thrilling episode of “Glassix Spotlight,” we dive into the fascinating world of Customer Experience (CX) with Dan Gingiss, a renowned speaker, consultant, and author of "The Experience Maker." With a rich background in customer experience and having worked with industry giants like McDonald's and Discover, Dan has honed his expertise in creating remarkable customer experiences that are both simple and affordable.

Elevating CX Using Generative AI with Dan Gingiss
Listen on

Topics

  • 00:00 - 04:24The Art of Creating Remarkable Customer Experiences
  • 04:24 - 10:38Enhancing Customer Support with Generative AI
  • 10:38 - 17:14The Balance of Efficiency and Empathy in AI-Driven Service
  • 17:14 - EndFuture Trends and Integrating AI in Customer Service

Share this episode

Join us as we explore the following key questions with Dan:

• How does Generative AI transform customer support experiences, making them more efficient and effective?

• Can you share real-world examples of how Generative AI chatbots or virtual assistants have improved customer experience?

• What role do natural language processing (NLP) and understanding play in making AI-driven customer service interactions more human-like?

• How do businesses ensure that AI-driven customer service maintains a human touch and empathy in responses?

• What are the key considerations for businesses looking to integrate Generative AI into their customer service operations?

Dan's wealth of knowledge and firsthand experience promise to provide listeners with a comprehensive understanding of the intricacies involved in delivering a seamless customer experience in the age of AI. Whether you're a CX professional or simply interested in the dynamics of customer interactions, this episode is a MUST listen to.

Explore more episodes

The Art of Memorable Service: A Conversation with Adrian Swinscoe
Episode 6

The Art of Memorable Service: A Conversation with Adrian Swinscoe

Join us in this engaging edition of "Glassix Spotlight," where we sit down with the indomitable Adrian Swinscoe, a sage in the sphere of customer experience (CX) for over a quarter of a century. As the voice behind the influential 'Punk CX Podcast' and the visionary for 'Punk XL,' Adrian has been revolutionizing the CX landscape with his straightforward and honest approach to customer service.

A Talk with Steve Towers: The Generative AI Revolution in CX
Episode 5

A Talk with Steve Towers: The Generative AI Revolution in CX

In this must-hear episode of “Glassix Spotlight,” we venture into the transformative realm of Customer Experience (CX) with the trailblazing Steve Towers. As the creator of the CEMMethod and a celebrated figure in the world of CX and business process management (BPM), Steve's extensive 40-year career has established him as a venerated guru whose influence pervades the industry.

Mastering the Art of Customer Experience Through Voice and Leadership with Nate Brown
Episode 3

Mastering the Art of Customer Experience Through Voice and Leadership with Nate Brown

In this exciting episode of “Glassix Spotlight,” we delve deep into the world of Customer Experience (CX) with Nate Brown, the visionary behind CX Accelerator. As a non-profit community, CX Accelerator is passionately committed to equipping, empowering, and forging connections among Customer Experience professionals at every juncture of their journey. With a storied career as both a seasoned practitioner and a trusted consultant within several world-class organizations, Nate has proven his ability to make Customer Experience not only resonate but stick. He is truly a visionary in our industry.

Viewing CX Beyond Individual Interactions With Dennis Wakabayashi
Episode 2

Viewing CX Beyond Individual Interactions With Dennis Wakabayashi

In this insightful episode of “Glassix Spotlight,” we take a holistic approach to customer experience (CX) with the global voice of CX, Dennis Wakabayashi. As the founder of Team Wakabayashi, a company at the forefront of Customer Experience and Content Marketing, Dennis has played a pivotal role in shaping the CX landscape. He is also the creator of the 'CX Update' newsletter, further solidifying his position as a thought leader in the industry.


Unraveling the CX Controversies with Lynn Hunsaker
Episode 1

Unraveling the CX Controversies with Lynn Hunsaker

In this enlightening episode of “Glassix Spotlight,” we delve deep into the heart of customer experience controversies with none other than Lynn Hunsaker. As the Chief Customer Officer at ClearAction Continuum and the mastermind behind the 'Ease of Work & Business Growth' newsletter, Lynn has carved a niche for herself as a leading voice in the CX realm.