Join us as we navigate pressing questions:
- The ever-evolving dance between technology and the irreplaceable human touch in CX.
- The ethical quandaries surrounding the collection of vast customer data: Is it a boon for personalization or a breach of privacy?
- Common missteps companies make in understanding the customer journey.
- The tug-of-war between short-term metrics and the invaluable long-term customer loyalty.
- And, the future of customer experience in a world increasingly leaning on AI and automation.
Lynn's seasoned insights promise to shed light on these topics, offering listeners a blend of strategic guidance and thought leadership. Whether you're a CX professional or simply passionate about understanding the intricacies of customer interactions, this episode is a must-listen.