End-User License Agreement
Last Updated: November 26,2025
This Glassix Solutions Ltd. (“Glassix”) End User License Agreement("EULA"), including any exhibits attached here to and references incorporated herein (the "Agreement"), is entered into by and between Glassix and the entity or person (other than a Reseller) placing an order for or accessing the Glassix Services ("Customer"or "you"). If you agree to this Agreement not as an individual but on behalf of your company, or other entity for which you are acting (for example, as an employee or contractor), then "you" means your entity. You represent and warrant that you are authorized to bind such entity to thisAgreement.
Each Customer and Glassix may be referred to individually as a "party" and collectively as the "parties".
ACCEPTANCE OF THE AGREEMENT: BY SIGNING UP TO, ACCESSING, OR USING GLASSIX SERVICES, YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE ANY OF THE SERVICE. YOU AGREE THAT THIS AGREEMENT IS ENFORCEABLE, LIKE ANY WRITTEN AGREEMENT SIGNED BY YOU.
Amendments: Glassix is constantly working on providing additional features to the Services and improving its existing Services. As such, and since there may be changes to applicable laws, Glassix may update and revise the terms of this Agreement. Glassix will notify you of the changes through its website, email, or other means (including through the Reseller) at its sole decision. Notwithstanding the above, changes to this Agreement will take effect immediately without prior notice where such changes are: (i) exclusively to your benefit, (ii) where they are purely administrative and have no negative effect on you; (iii) where they are directly imposed by law, or (iv) due to necessary security compliance or risk conditions.
A Reseller is not authorized to modify the terms of this Agreement or make anypromises or commitments on Glassix's behalf.
WHEREAS, Glassix is the developer, the owner and/or operator of Glassix Services (as defined below), and
WHEREAS, Customer wishes to use the Service (directly from Glassix or through a Reseller), and Glassix desires to provide Customer with the Service, subject to the terms and conditions of this Agreement.
NOW, THEREFORE, in consideration of the mutual covenants, terms, and conditions set forth herein, and for other good and valuable consideration, the receipt
1. Definitions
1.1. "Affiliate" means any entity which is controlled by, controls or is in common control with one of the parties.
1.2. "Glassix Proprietary"means the Glassix Technology, Glassix Marks, Suggestions, Documentation, and any information, content, image, video, code, data, or text available therein.
1.3. "AI"or "Artificial Intelligence"shall have the meaning assigned to it under applicable laws, including the AI Act (Regulation (EU) 2024/1689 ("AIA"), and generally referred to machine-based system that can, for a given set of human-defined objectives, make predictions, recommendations or decisions influencing real or virtual environments. Artificial intelligence systems use machine and human-based inputs to (a) perceive real and virtual environments; (b) abstract such perceptions into models through analysis in an automated manner; (c) use model inference to formulate options for information or action; and (d) generates images, text, videos, and other materials and content using machine learning models in response to prompts from the user
1.4. "AI Prompts" refers to any content, data, material, or instructions, whether in textual, visual, audio, code-based, or other format, used by Glassix to generate the AI Output. AI Prompts might include Personal Data and Confidential Information.
1.5. “AI outputs” means, content, code, text, image, audio, or any form of information, generated by or with the assistance of an Artificial Intelligence system, including but not limited to machine learning models, generative AI, or automated decision-making software, in response to AI Prompts. Depending on the Services, and the AI Prompts, the Output may include Personal Data and Confidential Information (including data that controlled or processed by the Customer about the End User).
1.6. "AuthorizedUser" means the employees, contractors, as applicable, authorized by the Customer to use in order to provide the Services following this Agreement.
1.7. "End User” means any individual or entity who interacts with or uses the Services through the Customer's implementation, including the Customer's clients, customers, or other third parties who are the recipients of the Customer's services, but who are not employees, or contractors of the Customer. For clarity, End Users are distinct from Authorized Users and are not parties to this Agreement.
1.8. "Confidential Information" means all nonpublic confidential information disclosed by either party ("Disclosing Party") to the other party ("Receiving Party") in the context of the relationship under this Agreement, that is designated as confidential or that, given the nature of the information or circumstances surrounding its disclosure, can reasonably be understood to be confidential. Confidential Information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of the other party; (b) was in the other party's lawful possession prior to the disclosure and had not been obtained by the other party either directly or indirectly from the disclosing party; (c) is lawfully disclosed to the other party by a third party without restriction on the disclosure; or (d) is independently developed by the other party.
1.9. "Customer Data" means data, content, information, code, that the Customer or Authorized Users or End Users submit, transmit, make available, or upload to or through the use of Glassix Services and which reside in, or run on or through, the Services, the Service environment or the account, in any format, processed, hosted or stored during the Term (excluding the Glassix Proprietary). For the avoidance of doubt, the Customer Data includes the AI Prompts and AI Outputs.
1.10. "Customer System Integration" means a code, gateway, or other component enabling integration with the Glassix Services, including the Customer fragment if applicable.
1.11. "Effective Date" means the date of the first Order referencing this Agreement or once you have accepted these terms when using the Service.
1.12. "Losses" means any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees).
1.13. "Reseller" means a Glassix-authorized partner or reseller that offers or sells the Services to the Customer.
1.14. "Suggestions" means all suggested improvements, feedback, commentary, ideas, concepts, inventions, characters, plots, titles, designs, artwork, programs, programming techniques, or other statements concerning our Services or Trial Services that you or the Authorized Users provide Glassix.
1.15. "Usage Data" means analytic, statistical, measurement data, and telemetry collected by Glassix relating to Customers' or Authorized Users' use of Glassix services and technology. Such data may include the click stream data, duration, occurring errors, and access logs.
2. Scope of the Service
2.1. Glassix provides a cloud-based, SaaS, AI‑powered omnichannel communication system -designed to support customer service, sales, and IT support operations by consolidating digital messaging (e.g., WhatsApp, Facebook Messenger, Instagram, Viber, email, and SMS) into a single unified inbox. Leveraging Conversational AI, including chatbots and AI automation, enables intelligent message routing, AI‑suggested replies, and self-service interactions across multiple channels. It integrates with CRM/ERP and helpdesk systems, supports media sharing and real‑time collaboration (e.g., video calls, digital forms, and signatures) (the"Services" or "Glassix Services").
2.2. When Customer purchases the Services through a Reseller, support services shall be provided exclusively by the Reseller according to Reseller's SLA and the terms agreed between Customer and Reseller.
2.3. WhenCustomer purchases the Services directly from Glassix, Glassix shall provide support services and SLA credits as specified in the applicable Order.
3. Rights Granted and Restrictions:
3.1. Glassix hereby grants you anon-exclusive, nontransferable (except as otherwise permitted herein) right to access and use the Service during the Term, solely following this Agreement, Documentation, and in compliance with applicable law, for your own business purposes. Except as provided herein, Glassix or its licensors retain all ownership and intellectual property rights to the Glassix Proprietary and derivative works thereof and anything developed or delivered by or on behalf of Glassix under this Agreement.
3.2. Except as permitted in the Agreement, you and any of your Authorized Users shall not at any time, directly or indirectly, (i) copy, modify, create derivative works, rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available Glassix Proprietary or the in whole or in part; (ii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Service, in whole or in part;(iii) remove any proprietary notices from the Glassix Proprietary or Service; or (iv) use the Service for any illegal, immoral, or unauthorized purpose (including that which would infringe upon the rights of a third party), or that is in breach of applicable law.
3.3. Glassix reserves the right to modify, change, or update the Service (including any features and abilities),the Service specification, Documents, or content therein, as long as such changes do not affect the Customer's use of the Services and are subject to providing the Customer with reasonable written notice.
3.4. The Customer retains all rights and title in and to the Customer Data; the Customer grants Glassix the worldwide, limited-term license and the right to host, copy, use, access, process and transmit, the Customer Data solely during the Term and solely to the extent necessary to provide the Service.
4. Customer Responsibilities
4.1. You are solely responsible for all activities made on your account in the Services by the End User, Authorized Users, or a third party under your control. Nor Glassix or Reseller will be held responsible for any unauthorized, legal or ethical use of the Services by such parties. You agree to notify Glassix immediately of such unauthorized use.
4.2. You are responsible for properly configuring and using the Service subject to the Documentation and otherwise taking appropriate actions to secure, protect and backup Customer Data in a manner that will provide appropriate security and protection.
4.3. You will ensure that Customer Data and your use of the Service will not violate any applicable law. You are solely responsible for the development, content, operation, maintenance, and use of Customer Data and hereby warrant that: (i) the CustomerData will not infringe any rights, including any privacy rights or proprietary rights, of any third parties; and (ii) you have obtained all necessary rights, approvals, consents, releases and permissions to submit all Customer Data to the Service and to grant the rights granted under this Agreement. You are solely responsible for obtaining all necessary consents and approvals for the use of personal information and for informing data subjects about the use, storage, processing, and handling of their personal information. Glassix is not responsible for notifying or obtaining consent for the use of personal information from your Authorized Users and End Users.
4.4. You shall integrate the Glassix Services through the Customer System Integration; Any use by Customer or its Authorized Users and End Users is the sole responsibility of Customer and its applicable third-party providers. To the extent Customer authorizes the access or transmission of Customer Data through a third-party service, such third-party provider's terms will govern, including cloud services provider, and Glassix shall not be responsible for any use, disclosure, modification or deletion of such Customer Data or for any act or omission on the part of such third-party provider or its third-party services. Glassix disclaims any liability or responsibility for errors because of the integration with Third Party Service integration, and it is hereby explicitly stated that any errors or omissions which occur due to such integration with third-party services are not subject to Glassix support service.
4.5. Artificial Intelligence.
4.5.1. The Services include AI-powered features that generate automated responses or outputs based on AI Prompts. Such outputs are generated by AI models and are not under the control of Glassix. Glassix is not responsible for the AI Output or for any content uploaded or submitted by the End User in the AI Prompts. The Customer shall ensure that End Users and other recipients are aware that they are interacting with an AI model and that such AI Outputs are generated by it and should not be relied upon for decision-making without appropriate human review or professional advice.
4.5.2. The Customer acknowledges and agrees that AI Outputs may be inaccurate, incomplete, inappropriate, or biased. Glassix is not obligated to monitor AI-generated conversations but reserves the right to do so and to alert on any unlawful use.
4.5.3. The Customer is solely responsible for obtaining all necessary consents and for providing clear and sufficient notice that communications may be generated by AI to the Authorized Users and End Users. The Customer shall disclose its use of AI features in its privacy policy, in accordance with applicable laws and regulations, including the processing, hosting, and storage of communications generated through the AI features. Failure to obtain necessary consent orprovide adequate disclosure may constitute a material breach of this Agreement or applicable laws.
4.6. You are required to accept all patches, bug fixes, updates, maintenance and service packs provided by Glassix and necessary for the proper function and security of the Services.
4.7. Glassix Service may contain links to third-party web sites or services that are not owned or controlled by Glassix. Glassix has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We strongly advise to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
5. Warranties and Disclaimers
5.1. Glassix hereby represents and warrants that: (i) it has full legal authority to enter into this Agreement and it owns and has all legal rights required in order to grant Customer the rights under this Agreement; (ii) it has the professional skills and knowledge necessary in order to provide the Services.
5.2. EXCEPT AS SET FORTH ABOVE, THE SERVICES AND GLASSIX PROPRIETARY, ARE PROVIDED "AS IS". EXCEPT TO THE EXTENT PROHIBITED BY LAW, GLASSIX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE GLASSIX PROPRIETARY AND SERVICE SPECIFICATIONS; AND DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED OR EXPRESS WARRANTIES: (I) OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT, OR QUIET ENJOYMENT; (II) ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE; (III) THE SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED; OR (IV) THAT ANY CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.
5.3. IN ADDITION TO THE DISCLAIMER INCLUDED IN SECTION 5.2, THE AI FEATURES AND AI OUTPUTS ARE PROVIDED “AS IS” AND "AS AVAILABLE”. GLASSIX MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AI FEATURES, OR THE INFORMATION, TEXT, AND CONTENT INCLUDED IN THE AI OUTPUTS, OR THE USE OF THE AI PROMPTS, INCLUDING WITHOUT LIMITATION, ACCURACY OF THE RESULTS, OUTPUT, AVAILABILITY, SUITABILITY, RELIABILITY, OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE AI FEATURES.
6. Fees and Payment
6.1. To the extent Customer purchased the Services directly from Glassix, payments shall be made directly to Glassix in accordance with the fees settled and the payment terms outlined in the Ordering Documentation. Fees do not include taxes, Customer is solely responsible for paying all taxes associated with the Fees. Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Glassix cancels it’ as detailed below.
6.2. If Customer purchased the Services through a Reseller, fees and payment terms are as agreed between Customer and Reseller. If Customer is entitled to a refund or credits Glassix will refund or credit the Reseller and the Reseller will be solely responsible to refunding or crediting the applicable amounts to Customers.
7. Term, Termination and Suspension
7.1. Unless specified otherwise, this Agreement is effective as of the Effective Date and will remain in effect until suspended or terminated in accordance with this Agreement ("Term").
7.2. Each party may immediately terminate this Agreement in the event the other party is in breach of this Agreement and fails to cure the breach within thirty (30) days of receipt of written notice from the non-breaching party (or the Reseller, as applicable) ("Termination for Cause").
7.3. If Customer purchased the Services through Glassix, Glassix may terminate this Agreement immediately in the event: (i) Glassix does not receive the applicable payments from the Customer for the Services provided; (ii) of institution of bankruptcy, receivership, legal insolvency, reorganization, or other similar proceedings by or against the Customer under any applicable laws, if such proceedings have not been dismissed or discharged within thirty (30) days after they are instituted.
7.4. Glassix may suspend your or your Authorized Users' access to or use of any portion or all of the Service immediately upon notice to you if your use of the Service: (i) poses a security risk to the Service or any third party; (ii) could adversely impact Glassix's systems, the Service or the Glassix Proprietary; (iii) will be a liability to Glassix; or (iv) could be fraudulent.
7.5. Upon termination or expiration of this Agreement: (i) your rights provided under this Agreement will immediately terminate; (ii) each party will immediately return or destroy other party's Confidential Information in its possession; and (iii) any Sections herein that by their nature should continue to apply following termination shall continue to remain in.
7.6. You acknowledge that upon termination of this Agreement, you shall be responsible to download and back up the Customer Data prior to the closure of your account, and to retrieve the Customer Data accordingly. otherwise Glassix may delete such data 60-days following termination ("Transition Period"), unless otherwise agreed with Glassix or Reseller. During the Transition Period, and solely to the extent required by applicable laws, the Customer shall be able to extract the Customer Data.
7.7. If Customer purchased the Services through a Reseller, the Term, Termination and Suspension terms are as agreed between Customer and Reseller that shall prevail this Section 7.
8. Beta, POC and Free Trial Services
8.1. Glassix may, but is under no obligations to, offer Customers free trials, proof-of-concept, pre-release and beta versions for its new or existing features ("Trial Services") including support services with respect to such Trial Services. Glassix grants Customer, during the Trial Services period, a non-exclusive, non transferable right to access and use the Trial Services solely for Customer's internal evaluation purposes and subject to the access and use restrictions set forth in this Agreement. Following the Trial Service Glassix is not obligated to keep or store any Customer Data unless Customer purchases a paid subscription. Notwithstanding anything to the contrary, Glassix provides the Trial Services "as is" and "as available" without any warranties or representations of any kind. To the extent permitted by law, Glassix disclaims all implied warranties and representations, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose and non-infringement. Customer assumes all risks and all costs associated with its use of the Trial Services. Customer's sole and exclusive remedy in case of any dissatisfaction or Glassix's breach of the Agreement with respect to such Trial Services is termination of the Trial Services. Any obligations on behalf of Glassix to indemnify, defend, or hold harmless under this Agreement are not applicable to Customers using Trial Services.
9. Data Protection and Customer Data
9.1. Glassix may, directly or through third party measurement tools, collect and use Usage Data solely for the purpose of improving, operating, and supporting the Services.
9.2. The Data Processing Agreement between the Costumer and the Reseller or between Glassix and the Customer shall govern the processing of personal information or personal data if and to theextent applicable to Customer Data.
10. Confidentiality
10.1. Receiving Party may only use the Confidential Information as permitted under this Agreement and in connection with its use or provision (as applicable) of the Service. Receiving Party will take all reasonable measures to avoid disclosure, dissemination, or unauthorized use of the Confidential Information, including, at a minimum, those measures that Receiving Party takes to protect its own Confidential Information of a similar nature. Receiving Party shall restrict disclosure of Confidential Information to those of its employees and contractors with a reasonable need to know such information and which are bound by written confidentiality obligations no less restrictive than those set out herein. The non-disclosure and non-use obligations set forth in this Section shall survive the termination or expiration of this Agreement for a period of 3 years and for trade secrets, indefinitely.
11. Indemnification
11.1. Each party ("Indemnitor") shall defend, indemnify, and hold harmless the other party, its affiliates and licensors, and each of their respective employees, officers, directors, and representatives ("Indemnitees ") from and against any Losses arising out of or relating to any third-party claim ("Claim") concerning: (i) breach of third-party intellectual property rights; and (ii) Indemnitor's gross negligence, wilful misconduct or fraud.
11.2. Glassix indemnification obligations shall not apply to the extent a Claim is based upon (i) Customer's use of outdated version, when the updated version was available at no additional charge; (ii) use, operation or combination of the Glassix Technology with Third Party Service, data, third-party open source software, equipment or documentation if such infringement would have been avoided but for such use, operation or combination; (iii) Glassix compliance with specifications or instructions provided by Customer where those specifications or instructions cause the infringement; and (iv) use by Customer after notice by Glassix to discontinue use of all or a portion of the Glassix Technology.
11.3. Further, the obligations under this Section 11 shall only apply if the Indemnitees: (i) promptly notifies the Indemnitor in writing regarding the claim; (ii) permits Indemnitor to control the defense and settlement of the claim; and (iii) reasonably cooperates with the Indemnitor (at Indemnitor's expense) in the defense and settlement of the claim. In no event will Indemnitee agree to any settlement of any claim that involves any negative commitment of either the Indemnitees or Indemnitor, without the written consent of the Indemnitor.
11.4. Notwithstanding anything to the contrary in this Agreement, Glassix may, in its sole discretion: (i) procure the right for Customer to continue to use of the Service in accordance with this Agreement without the infringement; (ii) substitute a substantially functionally similar to the Service; or (iii) terminate the right to continue using the Service and refund any prepaid amounts for the terminated portion of the Term.
11.5. This Section 11 constitutes the entire liability of Glassix, and Customer's sole and exclusive remedy, with respect to any third-party Claims.
12. ServiceLevel Agreement
12.1. During the term of this Agreement, Glassix will use commercially reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.5% for any calendar month. If Glassix does not meet the Service Level Agreement, and provided your Agreement is current, the Customer will be eligible to receive service credits. These credits are your exclusive remedy (and Glassix's sole liability to Customer) with respect to any failure to meet the Service Level Agreement requirements. Glassix expressly disclaims all other remedies, whether at law or in equity.
12.2. Service credits will be calculated as follows: (a) for Monthly Uptime Percentage between 95% and 99.5%, a credit of 10% of the monthly service fees; (b) for Monthly Uptime Percentage between 90% and 95%, a credit of 25% of the monthly service fees; and (c) for Monthly Uptime Percentage below 90%, a credit of 50% of the monthly service fees. If Customer purchased the Services through a Reseller, the Customer entitlement to service credits is subject to Reseller receiving such service credits from Glassix.
12.3. "Downtime" means any period during which the Service is not functioning in a material way or is not generally available via the Internet, excluding periods previously agreed upon with you, periods of Maintenance, or any force majeure events. Glassix shall take all reasonable actions that any Downtime shall effect the minimum number of customers and solely the relevant part of the Services. Glassix shall promptly notify the Reseller or Customer, as applicable, of any Downtime.
12.4. "Maintenance" means (i) any reasonable period for the installation of Updates as may be provided by Glassix upon at least three (3) days’ prior written notice to the Customer; (ii) any denial of service attacks or other Downtime outside the reasonable control of Glassix; (iii) Downtime arising from your actions or omissions; (iv) any Downtime resulting from your own hardware, software, or network connectivity issues that are not part of the Service's functionality; and (v) any unauthorized access to, or use of, the Service by you.
12.5. Glassix will make the Service available to the Customer during the term of the Agreement in accordance with this EULA. Glassix is responsible for the availability, operation and maintenance of the Service. You are responsible for all computer hardware and software required to access the Service, including establishing and maintaining your network connectivity and ensuring sufficient bandwidth between your facilities and the Internet.
13. Limitations of Liability
13.1. NEITHER PARTY SHALL BE LIABLE FORANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE OR PROFITS (EXCLUDING FEES UNDER THIS AGREEMENT), LOSS OF DATA, OR DATA USE. GLASSIX MAXIMUM LIABILITY FOR ALL DAMAGES ARISING OUT OF ORRELATED TO THIS AGREEMENT OR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL IN NO EVENT EXCEED, IN THE AGGREGATE, THE TOTAL AMOUNTS ACTUALLY PAID TO GLASSIX BY CUSTOMER OR THE RESELLER, FOR THE SERVICES UNDER THE ORDER THAT IS THE SUBJECT OF THE CLAIM IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH CLAIM.
14. Miscellaneous
14.1. Assignment. Neither party may assignor otherwise transfer this Agreement or its rights and obligations hereunder to a third party without the other party's prior written consent; provided, however, that each party may assign this Agreement at any time without the other party's consent: (a) in connection with a merger, acquisition or sale of all or substantially all of its business or assets; or (b) as part of a corporate reorganization. Subject to the foregoing, this Agreement will be binding upon, and inure to the benefit of the parties and their respective permitted successors and assigns.
14.2. Entire Agreement. This Agreement (including any Order in connection with the Agreement) is the entire Agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous representations, understandings, agreements, or communications between the parties, whether written or verbal.
14.3. Force Majeure. Glassix will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond its reasonable control, including, but not limited to, acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, global pandemic, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
14.4. Anti-corruption. The parties shall, at all times, comply with anti-corruption laws and anti-bribery laws, and shall not receive, accept, offer, promise, authorize, or provide anything of value to any person, including any government official, in order to obtain or retain business or secure any advantage with the intent to corruptly or improperly influence the recipient, or otherwise take any action that would cause Glassix to violate such laws. The Customer will not make any facilitation payments, which are payments to induce officials to perform routine functions they are otherwise obligated to perform.
14.5. Jurisdiction; Governing Law. Any dispute between Customer and Glassix will be governed by the laws of Israel without regard to the conflict of laws provisions of such State, and any legal suit, action or proceeding arising out of or relating to this Agreement must be instituted in the courts of the city of Tel-Aviv Jaffa, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
14.6. Independent Contractors. The parties are independent contractors, and this Agreement will not be construed to create a partnership, joint venture, agency, or employment relationship between the parties. Neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other.
14.7. No Third-Party Beneficiaries. Except as set forth herein, this Agreement does not create any third-party beneficiary rights for any individual or entity that is not a party to this Agreement.
14.8. No Waivers. Failure by Glassix to enforce any provision of this Agreement will not constitute a waiver of such provision nor limit its right to enforce such provision later. All waivers by Glassix must be in writing to be effective.
14.9. Severability. If any portion of thisAgreement is held to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to the effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from this Agreement, but the rest of the Agreement will remain in full force and effect.