AI-Native Autonomous Contact Center
Better-Than-Human

Glassix is an AI-native autonomous contact center where AI doesn’t assist agents - it replaces the limitations of human-led service, resolving customer inquiries end-to-end across every channel with consistency, intelligence, and scale humans simply can’t match.

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Trusted By Over 1000 Great Businesses

From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.

Partnering With Enterprises to Scale AI

From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.

Since implementing Glassix as our CX platform, the volume of eCommerce activity increased dramatically enabling us to deliver business continuity. Not only was customer service not compromised, efficiency actually improved!

The implementation of Glassix capabilities such as live chat including chatbots has contributed significantly to the customer experience. Our customers can perform a wide range of activities using the chatbot without human intervention. This allows us to service hundreds of thousands of customers with unprecedented efficiency.

The Glassix platform effectively delivers a 35% First Contact Resolution rate (FCR) without relying on human intervention. By routing conversations to chatbots by default 24/7, anyone can access the information you need at any time. Naturally, we have dozens of qualified agents standing by during business hours to respond to customers messages - with messaging emerging as a preferred communication.

Turn every customer interaction
into a growth opportunity

Customers don’t wait, retry, or forgive slow support. Glassix AI agents resolve issues instantly, handle peak volumes without degradation, and deliver consistent outcomes across every channel - reducing churn, increasing successful resolutions, and capturing conversion moments that human teams miss. All without adding headcount.

See how it works

Better-Than-Human. By Design.

Better-Than-Human for the End Customer

Languages

Limited by individual language skills

Instantly support customers in multiple languages, fluently

Intent Understanding

Rely on scripts and interpretation

Truly understand customer intent across complex, multi-step conversations

Empathy

Varies by agent, mood, and workload

Deliver consistent, context-aware empathy every time

Patience

Fatigue under pressure or volume

Maintain unlimited patience, even during peak demand

First Response Time

Seconds to minutes

Milliseconds, always

Consistency

Varies between agents and shifts

The same high-quality experience in every interaction

End-to-End Resolution

Often requires handoffs or escalations

Resolve inquiries from first message to final resolution

Knowledge Accuracy

Can be outdated or incomplete

Always operate on the latest policies, data, and business rules

Availability

Business hours and staffing dependent

24/7, always on

Better-Than-Human for the Organization

Availability

Take breaks, vacations, and sick days

Operate continuously without downtime

Staffing & Scheduling

Require shift planning and workforce management

Scale instantly with no scheduling required

Training & Retraining

Ongoing, time-consuming, and costly

Update once, apply everywhere instantly

Turnover

Leave, churn, and require replacement

Never leave

Performance Variability

Performance varies by individual

Deliver predictable, repeatable outcomes

Scalability

Linear growth tied to headcount

Non-linear scale without added complexity

Office Space

Require physical space

Require none

Software Licenses

Per-seat licensing costs

Centralized, platform-level efficiency

Operational Cost

Increases with volume

Improves as volume grows

With Glassix, It Actually Works

Let AI Agents Run the Show

Deploy AI agents across every customer-facing and internal workflow to resolve issues autonomously, orchestrate all digital channels and Voice, and deliver customer experiences that are faster, more consistent, and better than human.

Scale Without Headcount or Complexity

Scale customer engagement across complex enterprise environments while increasing efficiency, cutting service costs, and modernizing CX with production-ready AI that actually works in the real world.

Integrate With Anything

Integrating with enterprise-grade software and platforms trusted worldwide.

Compliance-First.
Enterprise-Approved.

Glassix is fully designed to meet the security, privacy, and regulatory requirements of global enterprises across data, access, and AI-driven interactions.