Platform
Products
Unified inboxMessaging channelsChatbots & conversational AI
Channels
IM apps & SMS textEmail conversationsLive chatSocial media engagementWhatsApp businessApple messages for business
Solutions
Team size
StarterGrowthEnterprise

Solutions
Customer service & supportSales AIMarketing AI
Customer stories
Industries
E-commerce and retail AIHospitality & boutique hotels AIAutomotive & car dealerships AIHigher education AIReal Estate AICitizen services  AITelecommunications AIInsurance AIBanking and Fintech AISaaS & Startups AI
Pricing
Resources
API documentationKnowledge baseBlogGlassix spotlight podcastFree WhatsApp widgetPlatform status
Company
BlogAbout usCareersSecurityLet's Chat!
PricingPartners
LoginStart Now
EN
HEPTFRES
Blog
Authors
Yaniv Reznik

Yaniv Reznik

Yaniv is a technology and business leader focused on driving growth through AI-powered customer experience innovation. With experience across startups and global enterprises, he specializes in product strategy, operational excellence, and transforming customer engagement into measurable business impact at scale.

All articles by 

Yaniv Reznik

The End of Ticket Deflection: The AI Engagement Era

Discover the main reasons why ticket deflection is over and how AI engagement wins in the modern era.
Yaniv Reznik
 | 
26/2/2026
Products
Unified inboxMessaging channelsChatbots & conversational AIIM apps & SMS textEmail conversationsLive chatSocial media engagementWhatsApp businessApple messages for business
Solutions
Customer service & supportSales AIMarketing AITeam size IndustriesCustomer stories
Resources
API documentationKnowledge baseBlogGlassix spotlight podcastFree WhatsApp widgetPlatform status
Company
About usCareersBecome a partnerLet's Chat!SecuritySub-processorsPrivacy policy Pricing
Copyright © 2023, Glassix. All Rights Reserved.