• The two concepts are similar, although not identical. It can be said that in terms of perception, Omnichannel expresses perfect communication, where the customer can immediately contact the organization’s representative from any platform – smartphone, tablet, computer and phone – from anywhere, anytime, and the channel digital of choice – WhatsApp, Facebook, Instagram, Messenger, emails, on-site chat, SMS messages, and more.
  • Glassix allows the company representative talking to a customer to switch from channel to channel, while calling without disrupting the communication sequence.
  • The system enables the transfer of photos and videos between the customer and the company representative for the purpose of illustrating the problem and the solution.
  • GLASSIX provides a user-friendly call script management interface.
  • The system supports the sending of digital documents to the customer’s mobile phone with the ability to digitally sign on the phone screen so you can complete business processes that require the signing of documents and forms – and in the most efficient and immediate way.
  • A digital conference call between several participants is possible, such as adding a senior support representation or a technician in the field to a conference call in real time, regardless of the communication channel.
  • GLASSIX provides an open API that enables easy integration with CRM systems, service call management systems, ERP systems and artificial intelligence engines.

Full integration between WhatsApp Business and Glassix can be done using the API for most CRM / ERP systems including SalesForce, SAP, Oracle, Hubspot, Zoho, Microsoft Dynamics 365, and more.

  • The set-up time for GLASSIX is very fast and, in many cases, it can be aired in just one day.
  • Routing inquiries that allow customers, suppliers, and all applicants to easily reach any department, employee, or representative in the organization.
  • Process automation, call prioritization, and queue management.
  • Control and managerial supervision over the work of representatives and SLA.
  • Real-time management screens.
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