Blog
Authors
Ohad Flinker

Ohad Flinker

As Head of Marketing at Glassix, Ohad Flinker shares the latest trends and developments shaping the evolution of the customer experience.

All articles by 

Ohad Flinker

How Chatbots and Conversational AI Empower Human Agents to Enhance the Customer Experience

As businesses begin to adopt chatbots and conversational AI, it is critical to strike the right balance between automation and human touch. In this blog post, we explore how chatbots go hand in hand with conversational AI to empower human agents to enhance the customer experience
Ohad Flinker
 | 
14/3/2023

Top 6 Conversation Continuity Fails that Break the Customer Experience

Conversation continuity delivers an enhanced customer experience while centralizing the entire customer journey under a single platform enabling businesses to increase agility, customer satisfaction, and ultimately business continuity.
Ohad Flinker
 | 
20/3/2023

How chatbots Can Take Your Business Messaging to the Next Level

The rise of chatbots has brought about a new era for the customer experience. With chatbots, businesses can interact with their customers 24/7 and provide instant assistance.
Ohad Flinker
 | 
3/5/2023

Why WhatsApp is Becoming the Next Big Business Messaging "Super App"

WhatsApp is one of the most popular messaging platforms in the world, with over 2 billion
Ohad Flinker
 | 
7/3/2023
ֿ ֿ